Cafe/ Retail Manager
NUTRITION MANAGEMENT SERVICES COMPANY · West Caldwell, New Jersey, United States
High-End Continuing Care Retirement Community
Nutrition Management Services Company is seeking a hospitality-focused Café & Retail Manager to oversee daily café and retail operations within a high-end Continuing Care Retirement Community (CCRC). Reporting directly to the General Manager, this hands-on leader will create a welcoming, polished dining experience while supporting dining room service, the Pub dining area, catering, and special functions.
Key Responsibilities
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Manage day-to-day café and retail operations, ensuring consistent food quality, attractive presentation, cleanliness, and attentive service.
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Build relationships with residents, learn their preferences, respond to requests, and resolve concerns with professionalism and care.
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Oversee merchandising, product displays, signage, and seasonal offerings to maintain an appealing retail environment and encourage sales.
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Train, coach, and supervise staff in hospitality, service standards, product knowledge, food safety, and point-of-sale procedures.
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Coordinate staff schedules and daily assignments to ensure appropriate coverage and efficient service.
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Support dining room and Pub management through floor supervision, staff coordination, and direct resident service.
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Assist with planning, setup, service, and breakdown for catering, resident celebrations, and special functions.
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Coordinate with culinary and management teams on menus, product availability, promotions, and service improvements.
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Monitor inventory, ordering, receiving, cash handling, and waste to support responsible cost control.
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Maintain compliance with food safety requirements, sanitation practices, and company standards.