Head of Operations / COO
Clera · San Francisco · onsite
ABOUT THE ROLE
A growing AI company serving manufacturers is looking for a Head of Operations / COO to work closely with its founders and lead day-to-day business operations. You will oversee customer delivery and the supplier and freight network, while building the systems that help a lean team scale.
WHAT YOU'LL DO
- Own customer onboarding, order execution, supplier and carrier coordination, and issue resolution.
- Build processes, metrics, and playbooks that enable the team to serve more manufacturers.
- Partner with engineering to identify operational workflows for AI automation.
- Manage supplier and freight operations, vendor relationships, and service quality.
- Hire and lead the operations team as the business grows.
- Work with the founders on planning, finance, and company priorities.
WHAT WE'RE LOOKING FOR
- Six to ten years of experience, including senior operations leadership as a Head of Operations, COO, VP, Director, or in a similar role.
- Hands-on experience in supply chain, procurement, logistics, or manufacturing operations.
- Experience at an early-stage startup or on a small team, with a willingness to build processes from the ground up.
- Strong numerical, systems, and process-design skills.
- Experience in consumer goods, food, supplements, cosmetics, chemicals, freight brokerage, or third-party logistics is helpful.
LOCATION
On-site in San Francisco, California, five days per week. Candidates willing to relocate within the United States may be considered.