Supervisor, Slot Operations
Seminolehardrock · Hard Rock Hotel & Casino Atlantic City, United States
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
Under the direction of the Slot Shift Manager & Director, the incumbent assists Slot management in all phases of Slot Operations.
- Monitor daily jackpot and machine malfunctions transactions for accuracy and response time.
- Responsible for supervising Slot attendants on assigned shift within assigned section.
- Assists in training, counseling, scheduling and evaluating Slot attendants.
- Handle employee and customer complaints and disputes.
- Promotes positive customer service, safety, security and creates a friendly atmosphere.
- Ensures that Slot attendants work with cashiering personnel, security officers or other Hard Rock Hotel & Casino staff in regards to jackpot payouts, and exchange slips.
- Monitor IRS currency transaction reporting requirements.
- Safeguard against theft and ensures the security and integrity of all casino property.
- Report developments that may affect the casino operation to the Slot Shift Manager or Assistant.
- Accountable for all issues and non-issued slot keys and equipment.
- Ensures compliance with all gaming regulations.
- Coordinates and participates in Slot special event functions.
- Promotes positive public/employee relations at all times.
- Maintains a clean, safe hazard-free work environment within area of responsibility.
- Performs all other related and compatible duties as assigned.
QUALIFICATIONS
- High School diploma or Equivalent preferred.
- Minimum one (1) year of Slot Attendant or Slot Technician experience preferred, or one (1) year of casino experience with previous experience as a Slot Floor Supervisor in a high volume casino environment
- Must have a KEY license or be able to obtain one