Technology Product Director - Information Technology - SFPUC (1070)(168307)
City and County of San Francisco · San Francisco, California, United States
This is a Position-Based Test conducted in accordance with CSC Rule 111A.
- Application Opening: 10/29/2026
- Application Filing Deadline: 11/13/2026
- Recruitment ID: PBT-1070-168307 (RTF0168306-01156877)
WHO ARE WE?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees operating across eight counties serving more than 2.7 million customers in the San Francisco Bay Area – 24 hours per day, 365 days per year.
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.
Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.
We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at https://www.sfpuc.gov.
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality.
To learn more about working at the SFPUC, visit our career site at https://www.sfpuc.gov/about-us/careers-sfpuc
Under administrative direction, the Technology Product Director will provide strategic leadership and oversight for technology products and tools supporting the Portfolio Management Office, including project and portfolio management platforms, emerging technologies, artificial intelligence tools, and related business solutions. This position will lead and support the evaluation, selection, implementation, enhancement, integration, maintenance, and ongoing support of new and existing technology tools. This position will collaborate with business and technical teams to establish product roadmaps, define requirements, manage upgrades, improve adoption, and ensure solutions align with organizational priorities, operational needs, security requirements, and industry best practices.
Essential Functions:
- Support technology solutions within water, power, wastewater, sewer, or other utility environments;
- Participate in the development and implementation of goals, objectives, policies, priorities and procedures for the assigned programs, projects, or products;
- Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations;
- Build strong working relationships and communicate effectively with business partners, technical professionals, vendors, project teams, and stakeholders at all organizational levels, including executive management, and represent department at various meetings;
- Function as liaison to other units or departments for product, user, and technology needs; coordinate sharing of common systems and data;
- Develop and present product or service strategic plans;
- Develop, enhance and maintain digital products and services;
- Review and provide direction for system production activities, product performance, service delivery, and user satisfaction metrics;
- Coordinate end to end installation and implementation of technology components and integrations required to deliver products and services with vendors, administrators, users, programmers, analysts, etc.;
- Monitor, analyze and resolve user and operational issues;
- Coordinate consultants and vendors in supporting design, research, development, or implementation of digital products and services;
- May prepare specifications and purchase orders; manage vendor accounts; recommend consulting services as needed: establish maintenance contracts for equipment;
- Evaluate and recommend department digital product and service purchases.
- Manage, direct and supervise the work of teams and subordinate staff.
The 1070 Technology Product Director will perform other duties as assigned.
Education:
An associate degree in computer science, information systems, business administration, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field]. AND
Experience:
Five (5) years of experience in digital product management, system administration, information systems development, maintenance and support, software engineering, or information technology project management, including two (2) years of experience leading a major technology product, system, or project involving cross-functional teams and multiple stakeholders.
Substitution:
One year of additional experience as described above may be substituted for the required degree.
One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
Desirable Qualifications: The stated desirable qualifications may be considered at the end of the selection process when candidates are referred for hiring.
- Experience working with public sector public utilities including Water, Power, and Sewer
- Experience supporting IT projects with public sector public utilities including Water, Power, and Sewer
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Education verification information on verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements”
Note: Falsifying one’s education, training or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
Selection Procedures:
After application submission, candidates deemed qualified must complete all subsequent steps to advance in this selection process, which includes the following:
Supplemental Questionnaire Examination (100%)
The Supplemental Questionnaire is an exam and contents will be evaluated and scored. The Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas which have been identified as critical for this position and include, but are not limited to:
- Knowledge of project management and information systems development and maintenance.
- Ability to supervise and direct a group of technical employees, including the ability to provide counseling, guidance, and mediation.
- Ability to communicate effectively orally and in writing.
- Ability to use logic and analysis to solve problems.
Additional Information:
Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless require