Configuration Stream Lead
Ramsay Health Care · Brisbane, Queensland, Australia
Ramsay Health Care, a global operator of private hospitals and primary care clinics with over 70 Australian sites employing over 34,000 people. We have been focused on delivering high-quality patient care and practising the Ramsay Way philosophy of ‘People Caring for People’ since 1962.
Ramsay Health Care is currently undertaking a large and complex upgrade of its Meditech PAS system. With the operational design phase now complete, we are seeking experienced specialists to join the project team. These roles can be based at Ramsay Corporate Officers including Brisbane, Sydney and Melbourne.
- Configuration Lead - Administration & Surgical
- Configuration Lead - HIM & Coding
- Configuration Lead - Patient Accounts & Health Fund Contracts
An exciting opportunity exists for a healthcare operational subject matter expert to play a pivotal role in building and configuring our new Patient Administration System (PAS) across our Revenue Cycle Management function. This position will be offered on a 2 year fixed term basis.
As a PAS Configuration Lead, you will bridge the gap between front-line operational practice and back-of-house system design. You will lead the hands-on configuration, rule-building, testing, and system validation within your designated stream
- Administration and Surgical
- HIM and Coding
- Patient Accounts and Rate Loading
This is a unique opportunity to use your deep operational knowledge to help shape the foundation of our core hospital system, ensuring seamless workflows for our teams and positive experiences for our patients.
About the Role
Reporting to the PAS Configuration Manager, you will lead the system build for your stream, engaging closely with key stakeholders across our hospitals to capture and consolidate business requirements. Working in parallel with our implementation teams, you will provide expert configuration support and ensure system logic faithfully reflects operational workflows and standards
Key responsibilities include:
- Direct the hands-on system build for your stream, including configuring data dictionaries, system parameters, rule logic, and backend workflows. Engage directly with operational leaders, subject matter experts, and hospital teams to translate practical requirements into precise configurations. Lead collaborative discovery sessions to consolidate feedback, validate operational rules, and document consensus on future-state design.
- Analyse divergent local workflows and legacy configurations across sites, consolidating them into a unified, standardised enterprise build. Coordinating and executing testing activities, including issue resolution and sign-off processes
- Work alongside change and operational leaders to ensure back-of-house configurations deliver seamless front-end experiences for our people, clinicians, and patients. Collaborate closely with the PAS software vendor to evaluate configuration options, challenge solutions, and verify alignment with organisational standards. Prioritising and managing stream deliverables to support overall project timelines
- Providing guidance and mentorship to support officers and subject matter experts participating in the project
- Identifying risks, resolving issues and contributing to continuous improvement initiatives
About You
To be successful in this role, you will bring:
Essential
- Minimum 3 years' operational experience within a healthcare revenue cycle environment, specifically in Administration/Surgical, Coding/HIM or Patient Accounts/Rate Loading
- Experience working with Patient Administration Systems and related healthcare applications such as Meditech, Eclipse, SAP, online booking platforms or similar
- Demonstrated experience supporting system implementations, enhancements or technical rollouts
- Understanding of system configuration, testing methodologies and user acceptance processes
- Knowledge of workflow optimisation within a healthcare technology environment
- Strong stakeholder engagement, communication and consultation skills
- Ability to influence outcomes through active listening, collaboration and problem-solving
- Strong analytical skills with the ability to assess priorities and manage competing demands
- A critical thinking mindset with the confidence to challenge assumptions and drive better outcomes
- Commitment to continuous improvement and effective change management practices
- Ability to work both independently and collaboratively in a fast-paced, evolving environment
Desirable
- Previous project experience within healthcare, digital transformation or system implementation programs
- Detailed understanding of revenue cycle operations across administration, coding and/or billing functions
- Experience working closely with software vendors and implementation partners
Why Join Us?
- Be part of a significant healthcare transformation project
- Work with experienced operational and project professionals
- Opportunity to influence future-state processes and technology adoption
- Collaborative and supportive team environment
- Make a meaningful impact on patient, staff and organisational outcomes
Must provide or complete a National Police Check conducted within the previous 12 months.
Apply now and help shape the future of revenue cycle operations through the successful implementation of our new Patient Administration System.
All applications must be lodged online.
Applications close: 24th Nov 2026
Reference number: REF54J
Please Note:
Ramsay Health Care is committed to Child Safety. Details of our commitment are set out in our Code of Conduct, available at www.ramsayhealth.com.au.
Applications made by recruitment agencies will not be considered.