Business Account Manager - Middle
FinteqHub · T'bilisi, Georgia, United States · remote
Overview:FinteqHub continues to expand the team and is looking for a Business Account Manager. We need a true, experienced, and accomplished professional who shares our culture and values.
About Product:Finteqhub
А PCI DSS certified payment gateway for online businesses, providing integration with payment systems via a single software platform.
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Purpose of the role:
The Business Account Manager is responsible for growing and supporting FinteqHub clients. Your main goal is to ensure stable payment performance, drive client volume growth, and build long-term partnerships through proactive support, payment data analysis, and strategic recommendations. You will act as a trusted business partner for clients, combining account management, an understanding of payment infrastructure, and a growth mindset.
Key responsibilities:- Serve as the main contact for assigned clients, ensuring high service standards and timely issue resolution;
- Support the client's lifecycle: monitor payment stability and help optimize processes and key performance indicators;
- Analyze payment data and transactional metrics (conversion rate, decline rate, chargeback ratio, etc.) and provide recommendations to improve performance;
- Facilitate regular business reviews to collect ongoing client feedback, present key insights, and jointly define optimization and growth actions;
- Identify and execute opportunities for scaling and upselling: new markets, currencies, payment methods, and FinteqHub products;
- Collaborate with internal teams to resolve client needs and improve the overall service;
- Track trends and changes in the payment industry and use this knowledge to advise clients;
- Maintain client documentation and reporting, and track account status and action items.
Required Experience:- 2+ years of experience as an Account Manager / Business Account Manager in fintech, payments, or acquiring;
- Solid understanding of the payments industry: payment gateways, acquiring, settlement, chargebacks, and basic anti-fraud principles;
- Strong communication and presentation skills; ability to work with multiple stakeholders;
- Analytical mindset and experience working with payment statistics and performance metrics;
- Ability to manage multiple clients in a fast-paced environment;
- Proactive, results-driven, with a high standard of customer service;
- English language: C1-C2.
Nice to have:- Experience with international clients and cross-border payments;
- Experience with CRM systems and analytics tools;
- Additional foreign languages.
Our Benefits:- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events.