Supervisor - Maintenance Processing
Penske · Reading, Pennsylvania, United States
Position Summary:
The Warranty Financial Supervisor oversees the accurate and timely submission of warranty claims to original equipment manufacturers (OEMs) for Class 4 through Class 8 commercial trucks, tractors, and related equipment. This position leads a team of five Claim Keyers and two Claim Submission Specialists responsible for claim entry, submission, and resolution of OEM turnarounds and submission errors.
The role combines team leadership, warranty operations, and financial oversight. The supervisor is responsible for maintaining efficient workflows, ensuring compliance with OEM requirements, monitoring team performance, and supporting the accurate recording and reconciliation of warranty-related financial transactions. A solid financial and accounting background is essential.
Essential Duties and Responsibilities:
• Team Leadership: Supervise, coach, and develop seven employees; assign workloads, establish productivity and quality standards, monitor performance, and provide ongoing training and feedback.
• Claim Submission: Oversee accurate, complete, and timely submission of warranty claims in accordance with OEM policies, documentation requirements, and established deadlines.
• Exception Management: Direct the resolution of OEM turnarounds, rejected claims, and submission errors. Monitor outstanding items and coordinate with OEM representatives and internal departments to resolve issues promptly.
• Financial Accounting: Prepare and review warranty-related journal entries, ensuring transactions are accurately recorded in the general ledger and supported by appropriate documentation.
• Account Reconciliation: Perform and oversee account reconciliations, investigate discrepancies, resolve outstanding items, and ensure the accuracy and integrity of warranty-related financial balances.
• Performance Reporting: Monitor productivity, submission accuracy, processing turnaround times, error rates, and outstanding exceptions. Provide management with meaningful reporting and recommendations.
• Process Improvement: Identify opportunities to improve claim processing, strengthen financial controls, reduce rework, and enhance operational efficiency.
Qualifications:• Degree in accounting, finance, business administration, or a related field preferred; equivalent experience may be considered.• Solid financial and accounting background, including experience with journal entries, general ledger activity, and account reconciliations.• Experience in warranty administration, financial operations, or claim processing, preferably within the heavy-duty transportation, commercial truck, automotive, or equipment industries.• Prior supervisory or team leadership experience preferred.• Strong analytical, organizational, and problem-solving skills, with exceptional attention to detail.• Proficiency in Microsoft Excel, financial reporting tools, and business management systems.• Excellent communication skills and the ability to work effectively with internal departments and OEM representatives.• Regular, predictable, full attendance is an essential function of the job.• Successful candidate must complete Penske employment application, submit to a background investigation (past employment, education, and criminal history), and complete a drug screening.
Performance ExpectationsSuccess in this role will be measured by claim submission accuracy and timeliness, team productivity, resolution of outstanding OEM exceptions, the accuracy of journal entries and account reconciliations, adherence to financial controls, and continuous improvement in departmental efficiency.
Physical Requirements:The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer