PRODUCE/DEPT LEADER
Kroger · Livonia, Michigan, United States · onsite
Implement all company and division policies to achieve maximum sales and profits in the produce departments. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.
- Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
- Be alert and assist in store security.
- Be perceptive and handle customer complaints.
- Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
- Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
- Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
- Supervise all aspects of salad bar operations.
- Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
- Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
- Maintain good communication with all store personnel.
- Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
- Direct the receiving, storing, pricing, and merchandising of all produce products.
- Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
- Maintain and submit required records and reports and use them effectively.
- Maintain effective and god house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
- Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
- Keep adequate supplies on hand: bags, pricing and making equipment, etc.
- Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
- Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
- Be prompt, tactful, calm, courteous, and professional in all interactions.
- Demonstrate an aptitude to manage people and organize workloads.
- Perform all duties as assigned by the store manager and/or supervisor.
- Ability to work cooperatively in high paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
- Ability to act with honesty and integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
- Must be able to perform the essential functions of this position with or without reasonable accommodation
Minimum
- Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.
- Understanding of all key components of department operations (i.e. Managing people, merchandising, computer
- assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
- Working knowledge of produce and preparation and general knowledge of store operations
- Position requires a person who is adept at communication with employees, customers, and supervision, and is constantly alert, because of constantly changing priorities and demands, must be able to react quickly
- Effective written and oral communication skills.
- Ability to make intelligent decisions quickly.
- Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
Desired
- Produce work experience or similar experience in food preparation.
- Past work record reflects dependability and integrity.