Front Desk Shift Manager- Graveyard- Silver Legacy
Edmn Cx_1 · Reno, Nevada, United States · onsite
Provide supervisory assistance, support and job knowledge to the various front office positions.
- Supervise day-to-day activities of the front desk clerks and rack clerks
- Perform pre-shift briefings for all front desk personnel
- Handle any guest complaints/problems
- Assist with group and VIP arrivals/departures
- Review and make recommendations regarding scheduling
- Act as the liaison between the other front office departments regarding requests for service from the hotel guests
- Monitor rooms available and the placement of guests
- Recommend and assist with the implementation of policies and procedures
- Adhere to Payment Card Industry Security Standards (PCI Compliance)
- Maintain established procedures of the front desk
- Monitor clerk overages and shortages
- Train new and existing front desk clerks
- Assist guest services area when required
- Answer phone calls as well as IVY requests in a timely manner, inputting work orders into Maximo for engineering and housekeeping requests
- Monitor upsells through LUXE for agents
- Assist with front desk kiosks to make sure they are working correctly
- Ensure area is neat and fully stocked at the end of shift
- Perform periodic reviews and counseling of employees as needed
- Achieve daily maximum occupancy levels
- Exemplify our core values, family style service, our mission and vision
- Exemplify our DEI (diversity, equity, inclusion) culture
- Perform other job-related duties as assigned
- Excellent communication skills with the ability to read, write, and communicate verbally in English
- Ability to perform basic math functions; use ten-key and computer equipment; supervise and guide staff towards daily goals and objectives; maintain effective working relationships with staff; deal effectively with the public; work flexible hours
- Decision-making skills
- Understand and comply with all company and departmental rules, regulations, policies and procedures
- High School diploma or equivalent
ADDITIONAL REQUIREMENTS
- Must be able to respond to visual and aural cues
- Must have manual dexterity to operate all office equipment
- Must be able to maneuver around office and property
- Must be able to lift and carry up to 30 pounds
- Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
- Office environment may include variable temperature and lighting levels
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.