Senior Officer - Customer Service

Al Ghurair · Dubai, United Arab Emirates · onsite

Receiving customers by Greeting, Welcoming them.

Guide & clarify the queries as per the customers’ request.

Proceed with the transactions as per RTA guidelines.

Maintain RTA KPI for the processed transactions; Waiting Time: 80% of the customers waiting time should be less than 10 minutes.

Avoid any customers complaints

Issue token for the queue management system, as per the required service of the customers

Handling the customers during the peak hours

Dealing with angry customers

Direct customers with incomplete documents properly in order to help them accurately and without fail.

Managing customers of any Nationality