Mid-Atlantic Field Services Manager
Alsglobal · Middletown, Pennsylvania, United States
At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Location: ALS Environmental, TBD
Reports to: Eastern Region Logistics Manager
About the Position:
The Regional Field Services Manager will support the strategy, performance, and standardization of field services operations across multiple ALS laboratory locations in the Eastern region. This leadership role is responsible for supporting a unified, efficient and scalable logistics framework to support sample collection, pickup, and transport activities across the Eastern Region.
The Regional Field Services Manager will lead the site-level teams of their regions Couriers, Field Techs, and Well Techs, ensuring consistent operational practices, optimized scheduling, compliance, and a strong focus on client service, safety, and continues improvement.
The role is essential in developing a connected field services network that reduces operational waste, aligns staffing and routes, ensures full utilization of resources, and strengthens the partnership between field operations, laboratory leadership and cross-functional support of each location.
Primary Objectives:
- Lead, collaborate, and implement the region-wide logistics and field services strategy that improves efficiency, consistency, and quality.
- Ensure standardized scheduling, routing, and operational procedures are followed across all field service teams.
- Work with other Regional Field Service Managers to maintain a unified operating model that connects individual site teams into one coordinated regional service network.
- Drive service excellence, on-time sample pickup performance, and overall client satisfaction.
- Develop the capabilities and performance of site-level Couriers, Field Techs, and Well Techs.
- Support lifecycle management of fleet resources and field sampling equipment to support regional operational excellence.
Specific Responsibilities:
Leadership & Oversight
- Provide direct supervision, mentorship, and performance management for Couriers, Field Techs, and Well Techs across multiple ALS locations.
- Build a collaborative, aligned team culture across all field service operations.
- Support staffing decisions, workforce planning, and cross‑site coverage strategies to meet regional needs.
Operational Strategy & Standardization
- Use our standardized scheduling and routing model to improve efficiency and reduce operational costs.
- Ensure region‑wide SOPs are followed for sample pickups, positive client site interactions, equipment use, vehicle care, and safety.
- Ensure consistent execution of ALS Quality Procedures and regulatory requirements across the region.
- Work with other Regional Field Service Managers to ensure seamless movement of samples and create the most efficient routes created in the Eastern region.
Performance Management & Continuous Improvement
- Ensure regional KPIs for productivity, sample pickup turnaround times, holding times, route utilization, and cost-per‑stop.
- Analyze trends and operational data to identify opportunities for optimization and waste reduction.
- Ensure process improvement initiatives, including implementing new technologies or systems (scheduling platforms, routing software, etc.) are completed on time.
Client & Cross‑Functional Collaboration
- Partner with Laboratory Directors, Regional Field Service Managers, Client Services, and Sales to ensure field operations align with business needs and support customer commitments.
- Facilitate communication between field teams and laboratory operations to ensure seamless sample handoff and improved turnaround times.
- Participate in client visits and operational reviews as required.
Safety, Compliance & Quality
- Oversee region-wide safety training, incident prevention, and adherence to regulatory and ALS safety standards.
- Ensure all field teams maintain proper documentation, chain‑of‑custody handling, equipment calibration, and vehicle compliance.
- Support internal and external audits, corrective actions, and integration of quality improvements.
Resource, Equipment & Fleet Management
- Oversee shared equipment and fleet optimization, ensuring sites maintain reliable vehicles and sampling tools.
- Reduce equipment loss, damage, and operational waste through standardized processes and training.
- Manage regional costs related to field services, labor, fleet, and equipment.
Other Duties
- Support regional projects, strategic initiatives, and cross-site operational integration.
- Perform additional responsibilities as assigned by leadership.
Required Qualifications:
- Associate’s degree (AA) or Bachelor’s degree in Business, Logistics, Environmental Science, or related field preferred.
- 5+ years of field services, logistics, or operations experience; laboratory or environmental industry experience strongly preferred.
- 2+ years of supervisory or multi-site leadership experience.
- Experience scheduling, routing, logistics planning, or fleet management processes.
- Working knowledge of laboratory quality systems and environmental regulatory requirements.
- Strong analytical and problem-solving abilities; prioritize effectively, manage multiple projects, teamwork, and communicate with stake holders.
- Proficiency with field data collection tools, GPS/GIS systems, field sampling processes and Microsoft Office Suite
- Working knowledge of scheduling and dispatch through Onfleet
- Ability to travel regionally (up to 20–40%) to support and oversee field operations.
Physical Demands:
- Must be able to stand, walk, bend, push, pull, and lift up to 50 pounds with or without assistance.
- Must be able to wear required Personal Protective Equipment (PPE) and work in field and laboratory environments.
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.