IT Technician Apprentice
QA Apprenticeships · Hitchin, United Kingdom
In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.
About the role:
The IT Technician Apprentice plays an essential role in the caring, successful delivery of our education-centric technology services. Your primary focus is to attend and enable school communities to feel comfortable and confident using education technology for teaching and learning by providing the technical know-how to deliver the best possible digital environments. You will be providing broad 1st line technical problem solving/network management as well as building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Responsibilities:
- Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
- Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA. This will include computers, servers, peripherals and cloud-based applications
- Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real time basis including the completion of detailed and accurate call notes
- Act as point of contact regarding all technical issues with manufactures, suppliers, ISP and external support organisations
- Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
- Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
- Identify and raise issues, escalate or resolve where required and offer solutions to queries providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
- Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Desirable skills:
- Driver and own car essential - mileage covered
- Flexible
- Basic IT skills
- Willingness to learn
- Team player
- Communication skills
- Attention to detail
- Initiative and drive
The entry requirements for this programme are as follows:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Working hours: 37.5 hours per week, 8am - 4pm or 8:30am - 4:30pm
Benefits:
- Health & wellness: We take health and wellness seriously. Our benefits package includes medical and dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
- Flexibility: Concero is a safe, secure, and supportive place to work centred around a flexible working culture. We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!