Warden and Grounds and Maintenance Team Member
Harrison Leisure · Arrochar, United Kingdom
We’re looking for a Warden and Grounds and Maintenance Team Member to become a key part of our team, someone who enjoys working outdoors, takes pride in maintaining high standards, and loves creating great experiences for people.
As a Park Warden, you’ll be at the heart of daily life on the park. From greeting guests with a smile to ensuring everything runs smoothly behind the scenes, you’ll help create the relaxed and enjoyable atmosphere that makes Riverside Holiday Park so special.
This is a varied, hands-on role combining customer service, safety, general maintenance, and grounds care to ensure all facilities, holiday homes, and outdoor areas are maintained to an exceptional standard.
Duties will include:
- Be a friendly, visible presence around the park, offering help and support to guests and owners
- Help create a warm, welcoming atmosphere where everyone feels valued and supported
- Carry out regular patrols to ensure the park remains safe, secure, orderly, and well-presented
- Support the enforcement of park guidelines in a professional, fair, and approachable way
- Respond calmly and effectively to any incidents, emergencies, or customer queries
- Carry out routine maintenance, repairs, and inspections of holiday homes, park facilities, and infrastructure
- Maintain public facilities, including communal areas, amenities, and recreational spaces
- Inspect and support utility systems such as water, sewage, gas, and electrical services
- Perform landscaping duties including mowing, trimming, edging, planting, and general grounds upkeep
- Monitor and control weeds, and assist with pitch and site enhancements
- Prepare caravan and holiday home pitches to a high standard for guest arrivals
- Support site cleanliness through waste collection, recycling management, and safe disposal of materials
- Deliver and exchange gas bottles and support associated operational duties
- Inspect outdoor amenities such as playgrounds and report defects or maintenance needs promptly
- Spot, report, and resolve maintenance issues in a timely and efficient manner
- Keep clear and accurate records of patrols, completed work, materials used, incidents, and daily activities
- Share updates across team members to ensure all park operations run seamlessly
Skills Required:
- A friendly, approachable personality with a genuine passion for delivering great customer service
- Strong communication and interpersonal skills when interacting with guests, owners, and team members
- Ability to remain calm, professional, and composed under pressure or during emergency incidents
- A proactive, hands-on attitude and willingness to take ownership of tasks
- Basic maintenance knowledge (including general repairs, light plumbing, or electrical awareness) or a strong willingness to learn
- Experience in landscaping, grounds maintenance, or similar practical outdoor roles
- Ability to safely use hand tools, power tools, and grounds maintenance equipment
- Strong attention to detail and commitment to high presentation and cleanliness standards
- Good problem-solving skills with a practical and flexible approach
- Ability to carry out physical tasks including manual handling and working outdoors in varying weather conditions
- Basic IT skills, including the ability to use company administrative systems and workflow applications
Qualifications/Experience:
- Previous experience in a park warden, maintenance, groundskeeping, or customer service role (desirable)
- Practical, hands-on skills in basic maintenance, caretaking, or landscaping work
- Relevant trade or vocational qualifications (advantageous but not essential)
Health and Safety:
At Harrison Leisure, safety is at the heart of everything we do. You will be expected to:
- Promote and maintain a safe, clean, and healthy working culture on site at all times
- Follow all company health and safety procedures, policies, and risk assessments
- Take responsibility for your own safety and that of colleagues, holiday homeowners, and park guests
- Wear appropriate personal protective equipment (PPE) whenever required
- Report all accidents, incidents, hazards, and near misses promptly to management
Our Harrison Leisure UK Values:
As an employer, we are committed to providing a supportive, fair and well‑structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.
Family
We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.
Sustainability
We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long‑term, positive outcomes for families and our wider surroundings.
Integrity
We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.
Quality
We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.