Account Manager
Employer name not established · Wilmington, Delaware, United States
Perform all duties and requirements associated with the ABM Account Manager position including but not limited to the items listed below.
• Work hours Monday - Fridays 2:00pm - 10:30pm with weekends & additional hours as needed.
• On-site management schedule may need to change periodically due to client request, project work, etc.
• Schedule Team Members for weekend project work as needed.
• Check in with Incyte site contact daily.
• Manage all ABM Team Members including day staff.
• Provide training to Team Members. Have all team Members sign off on training.
• Check on and verify Project and non-SOW work has been completed to ABM & Incyte standards.
• Visit Chadds Ford location minimum 1X monthly.
• Provide to Incyte schedule project & floor work, Schedule 1 month, 3 month, 6 month and 1 year. Schedule to be flexible to meet customer needs.
• Maintain shared file documenting floor and carpet cleaning.
• Perform 2 cleaning inspections daily and enter into SITE.
• Enter SWOP's min 5 weekly.
• Review with Team Members ABM monthly Safety Training provided by ABM Risk and Safety or District Manager. Have All Team Members sign off on training.
• Review with Team Members ABM SOP's - 2 per month to be provided by Administrative Assistant or District Manager. Have all team Members sign off on SOP review.
• Provide and ensure all Team members review and sign off on daily Moment for Safety.
• Provide clear instruction to Team Members on assigned tasks, follow up to ensure task are completed.
• Provide corrective action to Team Members as needed.
• Ensure all SOW and project tasks are completed nightly.
• Make sure all autonomous vacuums are launched and cleaning all floors. 1801 2nd, 3rd, 4th floors. 1709 odd floors 1 night even floors the next night, alternating each night.
• Notify Incyte site contact when consumable supplies need to be ordered.
• Order and restock cleaning supplies, chemicals and equipment.
• Maintain all equipment in operating condition. Schedule maintenance & repair as needed.
• Provide daily reports to Incyte and ABM district manager on project and non-SOW work completed. Include upcoming projects and timeframe for completion.
• Complete project and non-SOW work on time.
- Minimum of 3 + years of experience in the janitorial services space
- Ability to manage a team
- Pro-active and able to identify problems.