Client Partner
Tecknuovo · London, United Kingdom · hybrid
As a Client Partner at Tecknuovo, you will play an important role in managing and growing our customer relationships, identifying commercial opportunities and ensuring we continue to deliver value through our technology consulting services.
Working within our Engagement Hub, you will focus on supporting live customer engagements, maintaining visibility of existing Statements of Work (SOWs) and identifying opportunities to extend, expand and develop our services.
You will work closely with customers and our Delivery teams to understand evolving requirements, support the development of new opportunities and ensure a smooth transition from commercial discussions into delivery.
You will be responsible for building trusted relationships, generating demand and contributing to revenue growth across existing and new customers, while supporting Tecknuovo's commitment to delivering measurable outcomes and Zero Dependency.
Key responsibilities:- Manage customer relationships: Build and maintain strong relationships with customer stakeholders, developing an understanding of their business priorities, technology challenges and evolving requirements.
- Support live customer engagements: Maintain commercial visibility of active SOWs, working closely with Delivery teams to understand upcoming milestones, changing requirements and opportunities for continued engagement.
- Identify growth opportunities: Proactively identify opportunities to extend existing engagements, introduce additional services and generate new demand within customer accounts.
- Drive commercial activity: Take ownership of progressing commercial opportunities, contributing to revenue targets through customer engagement, new business development and the expansion of existing services.
- Develop and manage SOWs: Work with customers and internal teams to scope requirements, shape service proposals and develop SOWs that clearly define the services, outcomes and commercial arrangements.
- Support renewals and extensions: Work collaboratively with customers and Delivery teams to anticipate upcoming SOW end dates, understand future requirements and progress extensions or new engagements.
- Collaborate with Delivery: Maintain close working relationships with Delivery teams to ensure commercial commitments are understood, customer expectations are aligned and opportunities are effectively transitioned into delivery.
- Build new customer opportunities: Develop relationships with prospective customers and partners, using your network and understanding of Tecknuovo's services to identify and progress new business opportunities.
- Maintain commercial visibility: Keep account plans and commercial opportunities up to date, providing clear visibility of customer activity, upcoming requirements and potential revenue opportunities
- Contribute to customer success: Work with colleagues to capture successful customer outcomes, support the development of case studies and demonstrate the value of Tecknuovo's services.
- Support the wider team: Share knowledge, collaborate across Hubs and provide guidance to colleagues, contributing to a connected and commercially focused approach to customer engagement.
Who you are and how you’ll make an impactYou have experience working in technology consulting or professional services, with a strong understanding of how consulting engagements are developed, managed and grown.
You are commercially minded and comfortable working directly with customers to understand their requirements, identify opportunities and progress new business. You understand the importance of maintaining strong relationships throughout an engagement and ensuring customers continue to see value in the services being delivered.
You have experience working with SOWs, from understanding customer requirements and shaping service proposals through to supporting extensions, renewals and new engagements. You are confident collaborating with technical and Delivery teams to translate customer needs into clearly scoped services.
You bring experience of managing customer relationships across different stakeholder levels, including senior business and technology decision-makers. You communicate clearly, build trust through authenticity and are comfortable challenging thinking when needed.
You understand the commercial expectations of a customer-facing role and have experience contributing to revenue growth, developing opportunities and managing multiple customer priorities.
You are organised and proactive, with the ability to maintain visibility across several live engagements, anticipate upcoming requirements and ensure commercial opportunities continue to progress.
You enjoy working collaboratively and understand the importance of strong relationships between commercial and Delivery teams. You are comfortable operating in a fast-paced environment, adapting to changing customer needs and taking ownership of your work without requiring significant direction.
You have a genuine interest in technology and enjoy developing your understanding of emerging trends and how they can help customers solve business challenges.
Experience working with large enterprise customers across the public and private sectors, particularly within a growing technology consultancy, will help you make an impact in this role.
Above all, you are someone who builds strong relationships, follows through on commitments and can turn customer conversations into meaningful commercial opportunities.
A day in the lifeAs a Client Partner, much of your day will centre around your customers, their live engagements and the opportunities to continue building those relationships.
You might start by reviewing upcoming SOW end dates and speaking with a Delivery colleague about the progress of an existing engagement. Together, you could identify an upcoming customer requirement or an opportunity to extend the services currently being delivered.
You may then meet with a customer stakeholder to discuss their current priorities, understand how their requirements are evolving and explore where Tecknuovo could provide additional support.
Part of your day could involve working with Delivery and technical colleagues to scope a new piece of work, develop a proposal or progress an SOW through commercial discussions and towards agreement.
You will also spend time maintaining relationships with existing customers, developing new contacts and following up on opportunities to ensure commercial conversations continue to move forward.
Alongside this, you may contribute to account planning discussions, share customer insights with colleagues or help capture successful delivery outcomes that demonstrate the value of our services.
Your focus is on staying close to our customers and the work we deliver, anticipating what comes next and ensuring opportunities are identified, developed and converted into continued commercial growth.
Explore our Culture and Values in action
Equal Opportunities
At Tecknuovo, we're committed to providing and creating an inclusive, barrier-free recruitment process and working environment for everyone. We want everyone to have the best chance of succeeding as they move through their application. We are a Disability Confident Committed employer; We want to hear from you if you require any reasonable adjustments during your recruitment process. Please email bedifferent@tecknuovo.com to let us know how we can support you through the process with us