Deputy Care Manager
Radfield Home Care · Shrewsbury, United Kingdom
Job Title: Deputy Care Manager
Reports To: Registered Care Manager
Salary: £28,000 - £30,000 dependent on experience
Purpose of the Role
To support the Registered Care Manager in the effective day-to-day running of the domiciliary and live-in care service. The Deputy Care Manager will ensure the delivery of safe, person-centred care while maintaining compliance with regulatory standards, supporting staff, and overseeing operational processes.
Key Responsibilities
Staff Management
- Conduct regular staff supervisions and competency assessments.
- Carry out return-to-work interviews following sickness absence.
- Support staff performance management, development, and wellbeing.
- Provide guidance and support to carers in line with company policies.
Care Planning
- Develop, review, and update personalised care plans.
- Complete care assessments and risk assessments.
- Ensure care documentation is accurate, up to date, and compliant with CQC standards.
- Monitor the quality of care provided and implement improvements where required.
Operations
- Oversee staff rotas to ensure safe staffing levels and continuity of care.
- Coordinate and oversee live-in care packages, including matching carers to clients and managing package changes.
- Respond to emergencies, staffing issues, and operational challenges promptly.
- Support the smooth day-to-day running of the service.
- Support with the out of hours on-call responsibilities
Financial Administration
- Prepare and process client and staff invoices accurately and on time.
- Assist with payroll by checking care staff hours, timesheets, and wages.
- Ensure accurate financial records are maintained.
Meetings and Communication
- Attend management meetings and contribute to service development.
- Participate in multidisciplinary meetings with healthcare professionals, clients, and families where appropriate.
- Communicate effectively with clients, relatives, external professionals, and the wider team.
- Attend external events.
Compliance and Quality Assurance
- Support the Registered Care Manager in maintaining compliance with CQC regulations and company policies.
- Ensure confidentiality is maintained in accordance with GDPR and company procedures.
- Promote safeguarding, dignity, equality, diversity, and person-centred care at all times.
Person Specification
Essential
- Experience within domiciliary and/or live-in care.
- Strong organisational and time management skills.
- Experience of staff supervision and care planning.
- Knowledge of CQC standards and care regulations.
- Excellent communication and leadership skills.
- Competent using care management software and Microsoft Office.
- Full UK driving licence and access to a vehicle at all times
Desirable
- Level 3, 4 or Level 5 Diploma in Health and Social Care (or willingness to work towards).
- Previous experience in a senior or supervisory care role.
- Experience managing rotas, payroll, and invoicing.
Key Skills
- Leadership and team management.
- Problem-solving and decision-making.
- Excellent attention to detail.
- Ability to prioritise workload in a fast-paced environment.
- Professional, compassionate, and person-centred approach.
Strong administrative and organisational abilities.