IT Support Engineer
Analog · Abu Dhabi · onsite
We're growing past the point where engineers can also be the office's part-time IT fix-it person. We need someone who owns day-to-day IT support end to end, so the rest of the team can focus on what they're actually here to build. This isn't a stepping stone role we're figuring out as we go: we know exactly what it needs to be, and we want someone who can walk in and take it on from day one.
WHAT YOU'LL BE WORKING ON
- Being the first point of contact when something breaks: laptop issues, Wi-Fi problems, account access, the daily stuff that keeps 77 people moving.
- Managing Microsoft 365 day to day: Outlook, Teams, and related tools.
- Managing devices through MDM, keeping them provisioned, secure, and up to date.
- Running support through an ITSM tool, so nothing falls through the cracks.
WHAT MAKES THIS ROLE DIFFERENT
You won't be buried in a huge ticket queue at a company where IT is an afterthought. You'll support a small, sharp team that notices and appreciates when things run smoothly, and you'll have room to actually fix things properly instead of just patching them.
SKILLS WE NEED
- Solid experience with day-to-day desktop support.
- Strong Microsoft 365 knowledge.
- Experience managing devices through an MDM.
- Experience working within an ITSM tool/process.
- Clear, confident English communicator. You'll be talking to people all day, so this matters as much as the technical skills.
- Based in or able to relocate to Abu Dhabi.
NICE TO HAVE
- On-prem data centre management.
- Networking fundamentals.
- Basic cloud knowledge (Azure).
WHAT WE'RE NOT LOOKING FOR
This isn't a networking, cloud, or infrastructure role, if that's what you're looking to do next, this won't be the right fit. We're also not looking for someone who needs a lot of hand-holding on the basics; we want someone experienced enough to just take ownership.