Lead Product Manager, Rules Engine & Decisioning Platform
Humana · Nationwide, United States · remote
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Join a world-class marketing organization creating the best possible engagement experience for millions of members.
Humana is a $100+ billion, Fortune 50 healthcare leader dedicated to improving the health and well-being of some of the most vulnerable populations in the United States, including seniors, people with disabilities, and lower-income Americans. Humana is uniquely positioned to transform healthcare delivery by making high-quality care more affordable, accessible, and secure through integrated healthcare services, innovative technology, and data-driven solutions.
To help deliver on this mission, we are seeking a Lead Product Manager to support the continued development, adoption, and expansion of Humana's enterprise Next Best Action (NBA) decisioning platform. This role serves as a key member of the NBA Product team, helping define and evolve the platform capabilities that enable personalized, data-driven member experiences across channels and lines of business.
The Lead Product Manager will partner closely with business stakeholders, engineering, architecture, analytics, and user experience teams to translate strategic objectives and emerging business needs into scalable platform capabilities. This individual will balance short-term delivery needs with long-term platform evolution, ensuring the NBA platform continues to deliver business value while maintaining consistency, reusability, and operational efficiency.
This role is ideal for candidates who have partnered with business and engineering teams to define, deliver, or optimize customer decisioning and personalization capabilities, including solutions built on platforms such as Pega CDH, Adobe RTCDP, Salesforce Einstein, RTIM, or similar.
Role Responsibilities
- Evaluate new business use cases and engagement opportunities against existing NBA capabilities to determine whether requirements can be met through current functionality or require new platform investments.
- Identify capability gaps and emerging needs as NBA expands across channels, lines of business, products, and member interactions.
- Partner with stakeholders to understand business objectives, customer needs, and operational challenges, translating those inputs into scalable platform capabilities.
- Contribute to product discovery efforts by identifying common patterns across use cases and recommending reusable solutions that improve platform scalability and reduce duplication.
- Define and manage features, user stories, acceptance criteria, and implementation priorities for enhancements to NBA platform capabilities, including decisioning logic, eligibility criteria, prioritization frameworks, business rules, constraints, and governance controls.
- Partner with engineering, architecture, analytics, and user experience teams to evaluate solution approaches, dependencies, technical tradeoffs, and implementation considerations for new platform capabilities.
- Own and prioritize product backlogs for assigned NBA scrum teams, ensuring alignment with product strategy, roadmap priorities, business value, and technical needs.
- Serve as Product Owner for assigned scrum teams, including backlog refinement, sprint planning, sprint reviews, acceptance of completed work, and ongoing clarification of requirements.
- Evaluate competing business priorities, technical investments, platform improvements, and dependencies to make informed product decisions and maintain delivery momentum.
- Partner with the Principal Product Manager, NBA to translate enterprise roadmap priorities and decisioning strategy into actionable delivery plans and platform investments.
- Establish and monitor product success measures, using adoption, utilization, delivery, and stakeholder feedback metrics to inform prioritization and continuous improvement.
- Lead cross-functional discussions and drive alignment among business, technology, operations, and product stakeholders to advance platform objectives and resolve competing priorities.
- Partner with data science, analytics, and business teams to evolve decisioning strategies and ensure platform capabilities effectively support member engagement objectives.
- Act as a champion for product management best practices, helping drive consistent execution, transparency, and continuous improvement across NBA product teams.
Use your skills to make an impact
Required Qualifications
- Bachelor's degree in Business Administration, Marketing, Computer Science, Information Technology, Engineering, or a related field, or equivalent professional experience.
- 5+ years of experience in product management, decisioning platforms, personalization technologies, marketing technology, customer engagement platforms, or related disciplines.
- Experience managing software products or platform capabilities through the full product development lifecycle.
- Experience translating complex business requirements into product strategies, features, user stories, acceptance criteria, and prioritized development backlogs.
- Experience partnering closely with software engineering, architecture, user experience, analytics, quality assurance, and business teams to deliver technology solutions.
- Strong analytical, problem-solving, and critical thinking skills, with the ability to evaluate competing priorities and make informed product tradeoff decisions.
- Demonstrated ability to prioritize across business needs, technical requirements, platform investments, and operational considerations.
- Experience using data, customer insights, and stakeholder feedback to inform product decisions and roadmap recommendations.
- Strong communication, collaboration, and stakeholder management skills, including the ability to influence decisions without direct authority.
- Ability to thrive in a fast-paced, highly collaborative environment with evolving priorities and ambiguity.
Preferred Qualifications
- Background in healthcare, insurance, financial services, or another highly regulated industry.
- Experience working within Agile product organizations as both a Product Manager and Product Owner.
- Comfortable navigating ambiguity, balancing competing priorities, and helping teams move efficiently from business need to delivered capability.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$126,300 - $173,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also know