Site IT Support Site Specialist
New-Indy Containerboard · Shoreline Holland - Holland, MI 49422
IT & OT Site Administrator
Shoreline Container Holland
What You'll Do: Individual with great problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, an eagerness to learn and the ability to work in a team environment. The Individual will assist with help desk activities by responding to tickets, troubleshooting problems and working with end-users to make sure issues are resolved. The Individual will assist with setup and installation of PCs, laptops, printers and peripherals while also keeping hardware and software inventories up to date. This individual will work with our central infrastructure and security teams to resolve issues and address site problems. The Individual will assist the Network Administrator in planning, setup and installation of networking equipment.
Responsibilities:
High-level Day to Day Problem Resolution:
- Leverage your technical skills to resolve tickets and problems escalated within the site.
- Determine the root cause of problems and eliminate those barriers to success.
- Work with end users to ensure proper training.
- Document all systems, SMEs, and system connectivity to ensure support success.
- Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technological impacts on the business.
- Work with Enterprise Security to mitigate site specific opportunities.
High-level Strategy & Planning
- Develop site support SMEs, establish comprehensive training programs.
- Alert management to emerging trends in incidents.
- Work with the business process owners to develop and maintain site Business Continuity Plans.
- Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and NICB’s Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value.
Project Management & Development Support Outline
- Help Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships with Site and NICB’s Enterprise IT & OT Teams guidance.
- Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB’s Enterprise IT & OT Teams guidance.
- Develop and deliver progress reports, proposals, requirements documentation, and presentations.