Senior Operations Coordinator, Brooklyn Army Terminal
New York City Economic Development Corporation · New York, New York, United States · onsite
Our Vision: To make New York City the global model for inclusive innovation and economic growth, fueled by the City’s diverse people and businesses.
Our Mission: Creating a vibrant, inclusive, and globally competitive economy for all New Yorkers.
The Asset Management Property Operations Department is responsible for protecting and enhancing the value of City-owned real estate assets and supporting the operational needs of tenant businesses. The Department oversees property operations, facilities services, vendor and contractor coordination, maintenance activities, procurement, and property-related administrative and financial functions.
Position Overview: The Senior Operations Coordinator will support day-to-day operations across the Brooklyn Army Terminal, Bush Terminal/MADE Campus, and Brooklyn Wholesale Meat Market within EDC’s Sunset Park Portfolio. Reporting to the Senior Vice President of Operations, this role will provide operational, administrative, and analytical support, with a focus on property operations, data tracking and reporting, budget administration, procurement, vendor coordination, contract administration, and inventory management. This is a full-time, on-site position based primarily at the Brooklyn Army Terminal office, with regular presence at the MADE Campus as needed.
Essential Duties and Responsibilities:
Front Desk & Office Management
- Serve as the primary point of contact for tenants, guests, EDC employees, and visitors to the Operations Center; manage visitor flow and provide professional, welcoming experience.
- Answer phones, respond to emails, and deliver timely customer service.
- Support general office operations and administrative needs as required.
Portfolio Communication
- Draft professional responses to tenant requests and provide clear project updates to the Portfolio Management team.
- Assist with prioritizing short- and long-term tenant requests and tracking work order flow.
- Coordinate with the Facilities Management team to prepare status updates on ongoing work and communicate progress to internal stakeholders.
Operations & Facilities Coordination
- Support day-to-day operational activities across the Sunset Park Portfolio in coordination with senior operations staff, maintenance team, vendors, and contractors.
- Track work orders, maintenance requests, repairs, and property improvement projects from initiation through completion; follow up on outstanding items and communicate status updates.
- Maintain operational schedules, logs, trackers, and records to support property operations.
- Assist with identifying recurring operational issues and opportunities to improve processes and service delivery.
- Support property inspections, site visits, meetings, and special operational projects as needed.
Data Tracking, Reporting & Analysis
- Maintain accurate operational and financial data across property tracking systems, spreadsheets, and reporting tools including use of Asset Management-related systems (AC/DC, Munnin, and Power BI).
- Prepare recurring and ad hoc reports related to expenditures, work orders, maintenance activities, procurement, inventory, and vendor performance.
- Analyze operational and financial data to identify trends, variances, and discrepancies; reconcile information across financial, procurement, inventory, and operational records and escalate issues as needed.
- Develop and maintain Excel-based trackers, reports, and dashboards to support property operations and management decision-making.
- Support data collection and organization for annual budgeting, forecasting, and operational planning.
Budget & Invoice Administration
- Track operating expenditures and commitments for assigned properties; monitor spending against approved budgets and escalate variances or billing discrepancies to senior staff.
- Coordinate with Business Operations on invoice processing and maintain accurate supporting documentation.
- Review vendor and contractor invoices for completeness, accuracy, and alignment with approved work; track outstanding invoices and follow up with vendors as needed.
- Assist with annual budget preparation and mid-year reforecasting by compiling expenditure and operational data.
Vendor & Contract Administration
- Support the execution and administration of contracts and amendments in coordination with Asset Management teams.
- Maintain vendor and contract records, including key dates, deliverables, renewals, and supporting documentation.
- Coordinate with vendors and contractors regarding schedules, work requirements, access, and project updates.
Procurement & Inventory
- Assist with the procurement of supplies, services, tools, equipment; track P-card purchases and prepare monthly logs and supporting documentation.
- Monitor purchasing activity against approved budgets and identify potential issues.
- Maintain inventory records for janitorial, maintenance, and operational supplies; track receipts, issues, returns, transfers, and stock adjustments.
- Monitor inventory levels and coordinate supply requests with maintenance and janitorial staff, and identify purchasing trends to improve efficiency and control costs,
Administrative & Stakeholder Support
- Prepare reports, correspondence, presentations, and operational updates for senior leadership and internal stakeholders.
- Maintain organized electronic and physical records related to property operations, vendors, contracts, purchasing, invoices, and maintenance.
- Support tenant communications related to maintenance schedules, building access, and operational updates.
- Perform other duties as assigned.
Minimum Qualifications:
- Bachelor's degree in Business Administration, Finance, Operations, Facilities Management, Real Estate, or a related field, or equivalent combination of education and experience.
- 3+ years of experience in operations coordination, property/facilities management, administrative operations, or a related field.
- Demonstrated proficiency in Microsoft Excel, including report preparation, data tracking, and analysis of operational or financial information
- Experience with budget tracking, invoice processing, vendor billing, procurement, or purchasing.
- Experience coordinating vendors, contractors, maintenance staff, or service providers.
- Demonstrated organizational and analytical skills with proven ability to manage multiple priorities, work independently, and follow through on assignments
- Effective written and verbal communicator with close attention to detail.
- Ability to provide phone support for operational emergencies or urgent property matters, as required.
- New York City residence is required within 180 days of hire.
Preferred Qualifications:
- Experience with Concur, inventory management, contract administration, or data visualization tools.
- Familiarity with commercial building systems.
- Valid NYS Driver’s License and demonstrated history of safe and responsible driving required.
Salary Range$75,000—$77,000 USD
About Us: New York City Economic Development Corporation is a mission-driven, nonprofit organization that works for a vibrant, inclusive, and globally competitive economy for all New Yorkers. We take a comprehensive approach, through four main strategies: strengthen confidence in NYC as a great place to do business; grow innovative sectors, with a focus on equity; build neighborhoods as places to live, learn, work, and play; and deliver sustainable infrastructure for communities and the city’s future economy.
NYCEDC is committed to offering competitive benefits to support employee health, happiness, and work-life balance. We offer comprehensive benefits and unique perks to ensure NYCEDC employees flourish in their professional and personal lives:
- Generous employer subsidized health insurance
- Medical, dental, and pharmacy plans
- Vision and hearing benefits