Quality Internship 2027
Nômade Temple Madrid · Sant Joan de Labritja, Spain
Key Responsibilities
• Support the Quality team with the administrative and operational tasks of the department.
• Assist with monitoring compliance with the hotel’s quality standards, procedures and
service guidelines.
• Support the preparation and follow-up of quality checklists, inspections and internal audits.
• Collaborate in carrying out quality checks across the different areas and departments of the
hotel.
• Assist in monitoring guest feedback received through different channels and support the
follow-up of relevant comments and areas for improvement.
• Support the collection, organisation and analysis of guest feedback and quality-related
information.
• Collaborate with different departments to follow up on identified issues, incidents and
opportunities for improvement.
• Assist in maintaining and updating quality procedures, guidelines, checklists and other
relevant documentation.
• Support the preparation of reports and presentations related to quality indicators, guest
feedback and improvement actions.
• Collaborate with the Front Office, F&B, Housekeeping, Spa, Maintenance and other
departments to ensure consistent quality standards across the hotel.
• Support the follow-up of corrective and improvement actions, ensuring that agreed actions
are properly documented and monitored.
• Assist in preparing and coordinating internal quality training and awareness initiatives for
team members.
• Support the monitoring of online reviews and other guest satisfaction channels, identifying
recurring topics and relevant trends.
• Help ensure that the guest experience is aligned with Nômade Temple’s values, philosophy
and service standards.
• Maintain organised and up-to-date quality files, databases and internal tools
• Support the department in identifying opportunities to improve processes, communication
and the overall guest experience.
• Participate in other Quality projects and tasks according to the operational needs of the
department.
Profile & Competencies
• Student of Hospitality Management, Tourism, Business Administration, Quality
Management, Business Management or a related field.
• Interest in hospitality, guest experience and service quality.
• Strong attention to detail and an organised and structured approach to work.
• Analytical mindset and ability to identify areas for improvement.
• Good communication and interpersonal skills.
• Proactive attitude and willingness to collaborate with different hotel departments.
• Ability to work independently while also being a strong team player.
• Customer and service-oriented mindset.
• Availability: 6 to 8 months.
Conditions
• €600 gross monthly stipend
• Free accommodation (only in Ibiza)
• Meals included
• Hotel uniform provided