Manager Operating Supplies & Equipment Category Management
Efet Cx_1009 · McLean, Virginia, United States · hybrid
Exceptional Hospitality Starts with YouThis role is based at our corporate office in McLean, VA
This is your chance to be part of our in-house Hilton Supply Management (HSM) team that supports our brands, owners, and operators! HSM has transformed how supply chain and procurement adds value to the hospitality industry, with 16 billion dollars of spend influence, over 3000 suppliers, and support of sustainability, supplier diversity, and responsible sourcing goals. As a Manager, OS&E Category Management, you will support the team in developing and managing category strategies for operating supplies and equipment across Hilton's global portfolio. This includes partnering with brand, operations, design, quality assurance, sustainability, legal, finance, and supplier partners to deliver distinctive, brand-right products and programs that balance guest experience, owner value, operational execution, and long-term supply continuity. On the Category Management team reporting to the Director, HSM OS&E, you will work on projects including sourcing, contracting, supplier management, product standardization, program implementation, performance tracking, and continuous improvement across departments and all 28 brands. This is a hybrid role with 3 days in office per week.
What you'll do during a typical day:
- Handle external relationships with suppliers, distributors, and manufacturers
- Implement and analyze performance indicators to ensure effectiveness, compliance with brand standards and specifications, risk, and liabilities.
- Forecast, achieve, and document cost savings, cost containment, and cost avoidances through negotiations, competitive bids, and product rationalization.
- Develop expertise and implement strategies on all items within your scope of work.
- Translate brand, owner, operator, and guest needs into actionable sourcing strategies, product specifications, supplier requirements, and implementation plans.
- Monitor category trends, supplier capabilities, cost drivers, tariffs, product innovation, and hospitality market dynamics to inform recommendations and future roadmap decisions.
How you'll collaborate with others:
- Collaborate with brands, operating units, owners, hotel operators, supplier partners, Legal, Finance, Sustainability, Quality Assurance, Design, and other cross-functional teams to align on category priorities, program requirements, and implementation plans while providing exceptional customer service to internal and external partners.
- Serve as a category subject matter expert and trusted advisor by communicating program updates, supplier performance, risks, savings opportunities, product changes, and brand standard impacts to stakeholders.
Projects you'll take ownership of:
- Develop, implement, and lead global programs and products to support our overall strategic vision and corporate sustainability initiatives across Hilton's 28 brands.
- Implement strategies based on subject matter expertise, technical knowledge, job experience, and leadership qualities that demonstrate our value proposition and improve results.
- Develop category strategy and manage the entire RFP process from conducting initial due diligence to finalizing contract negotiations in a matrixed environment with applicable brands and corporate departments. This includes validating supplier selection and performance through price benchmarking, auditing, risk assessment.
- Lead supplier performance management, including business reviews, scorecards, service-level expectations, issue resolution, compliance monitoring, and corrective action plans.
- Support brand standards and product governance by helping define specifications, evaluate alternatives, validate supplier and product claims, and coordinate approvals with applicable Hilton stakeholders.
- Identify opportunities to improve owner value, hotel adoption, sustainability outcomes, supplier diversity participation, responsible sourcing practices, inventory reliability, and total cost of ownership across assigned categories.
- Develop new or streamline existing internal processes to promote process improvements for the Supply Management global enterprise
What It Takes to Make the StayYou have these minimum qualifications:
- Three (3) years of sourcing and/or supply chain experience
- Three (3) years experience managing projects and contracts in a matrixed environment
- Advanced proficiency in Microsoft Office
- Approximately 10% of travel
It would be useful if you have:
- BA/BS Bachelor's Degree or MBA in Supply Chain Management or Hospitality
- Five (5) years of supply chain or sourcing experience
- Hospitality experience
- Experience with Operating Supplies & Equipment (OS&E)
- CPSM, C.P.M., or PMP certificate(s)
- Experience with Coupa sourcing and contract platform
How We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:
- Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
- Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
- Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
- Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
- Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
- Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
- Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
- Financial security for your future – Our retirement plans make it easier to save for what's next
*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.
Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $90,000 – $130,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.