Quality & Contracts Officer
East Midlands Shared Services · Leicestershire, United Kingdom · hybrid
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, Leicester LE3 8RA
Salary: £36,621 - £40, 458 per annum (pro rata for part-time)
Working Hours: 37 hours per week
Contract Type: Secondment for 12 months
Closing Date: 6th November 2026
Interview Date(s): 13th November 2026
Are you looking for a rewarding career where you can make a difference?
Do you want a job where no two days are the same?
An exciting opportunity has become available to apply for the temporary role of Quality and Contracts Officer within the Quality and Contracts team. The role is available as a 12-month secondment.
About the Role
As a quality and contracts officer, your responsibilities will include:
• Monitoring of service providers and contractual arrangements to address issues of performance and compliance
• Effectively supporting providers of adult social care services to improve practice and performance
• Proactively supporting providers to meet objectives improving the quality of services
• Ensuring positive outcomes for people and carers are achieved by supporting commissioned service providers to adhere to contractual terms and conditions.
The quality and contracts team hold responsibility for a portfolio of care providers within Leicestershire. They complete contract monitoring visits, identify areas for improvement and good practice and offer targeted quality improvement support. We work in collaboration with external partners to share information and maintain positive relationships with providers.
About You
To apply for this post, you must have:
- NVQ Level 4 qualification in a relevant subject or equivalent level of relevant experience.
- Experience and knowledge of providing social care or health services.
- Experience of preparing written and financial reports.
- Understanding of risk management at an operational level.
- Ability to recognise good performance and address poor performance collaboratively using the providers knowledge and expertise to develop an outcome based solution.
- Experience of successfully managing relationships with internal/external customers and partners.
- Self-motivation and the ability to meet demanding timescales and work under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Megan Lawrence
Telephone: 0116 3055937
Email: megan.lawrence@leics.gov.uk
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.