Program Manager - Food & Hospitality
Jones Lang LaSalle (JLL) · New York, New York, United States
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What this job involves:As a Program Manager – Food & Beverage at JLL, you will support the delivery of a high-quality workplace dining and hospitality experience across a regional portfolio for Wells Fargo in New York. Working closely with the Senior Program Manager, you will oversee day-to-day operational execution, vendor coordination, compliance oversight, and customer engagement initiatives that help create consistent and seamless food and beverage experiences across multiple sites. This role requires a strong operational mindset, exceptional relationship management skills, and a customer-first approach to ensure service excellence across cafes, catering, micro markets, office beverage programs, and vending services. At JLL, we are collectively shaping a brighter way, for our clients, ourselves and our fellow employees, and this role plays an important part in enhancing workplace experiences through collaboration, innovation, and operational excellence. What sets JLL apart is our culture of collaboration, locally and across the globe, and you will work alongside cross-functional partners, vendors, and client stakeholders to support program performance, continuous improvement, sustainability goals, and employee wellbeing initiatives throughout the region.
What your day-to-day will look like:- Monitor daily food and beverage operations across assigned regional locations to ensure consistent service delivery, quality standards, and operational excellence across cafes, catering, vending, micro markets, and office beverage programs.
- Conduct regular on-site visits and inspections to assess service quality, compliance with health and safety regulations, operational readiness, and customer satisfaction.
- Serve as the primary regional contact for operational inquiries, service escalations, and customer concerns while maintaining a responsive and solutions-oriented approach.
- Coordinate with vendors, facility teams, and internal stakeholders to align food service operations with building activities, events, and evolving workplace needs.
- Facilitate vendor meetings, monitor performance against service level agreements, and support corrective action planning and continuous improvement initiatives.
- Collect, organize, and analyze operational data, customer feedback, audit documentation, and service metrics to support reporting and KPI tracking.
- Support sustainability and wellness initiatives by promoting responsible sourcing, waste reduction programs, healthy dining options, and environmentally conscious operational practices.
- Process invoices, purchase orders, and expense documentation while monitoring regional spending and identifying opportunities for operational efficiencies and cost optimization.
- Identify opportunities to improve customer experience, service delivery models, and operational processes through innovation and data-driven insights.
Required qualifications:- Minimum of 7–10 years of experience in food service operations, hospitality management, workplace hospitality, or corporate dining services.
- Proven experience supporting multi-site operations and coordinating with third-party vendors in a fast-paced environment.
- Strong customer service orientation with the ability to build positive relationships with employees, executives, vendors, and cross-functional stakeholders.
- Excellent verbal and written communication skills with the ability to manage stakeholder interactions professionally and effectively.
- Strong organizational and time management skills with the ability to manage multiple priorities, operational demands, and regional site requirements simultaneously.
- Experience supporting operational compliance related to health, safety, sanitation, and food safety standards.
- Proficiency with Microsoft Office Suite including Excel, Word, PowerPoint, and Outlook, along with familiarity with reporting and operational management tools.
- Ability to travel regionally more than 10% of the time and maintain an on-site presence a minimum of three days per week in alignment with client requirements.
- Ability to work effectively in a collaborative environment where teams are empowered to thrive and deliver exceptional workplace experiences.
Preferred qualifications:- Bachelor’s degree or professional certification in hospitality, food service management, facilities management, or a related field.
- Experience supporting sustainability initiatives, wellness programming, or environmentally responsible food service operations.
- Knowledge of contract administration, vendor relationship management, and service performance monitoring.
- Familiarity with technology-enabled food service platforms, digital ordering systems, and customer feedback tools.
- Understanding of food safety, sanitation, and regulatory compliance requirements; ServSafe certification preferred.
- Experience collaborating with Integrated Facility Management (IFM), Property and Development Services (PDS), Human Resources, Finance, and workplace experience teams.
- Ability to identify operational improvement opportunities and contribute innovative ideas that enhance service delivery and customer satisfaction.
- Comfortable working in a fast-paced, dynamic corporate environment with changing priorities and operational needs.
- Commitment to fostering inclusive, collaborative, and engaging workplace experiences aligned with JLL’s culture and values.
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.
Expected compensation for this position:
95,000.00 – 125,000.00 USD per year
Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.
Location:
On-site –New York, NY
Job Tags:
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:
- 401(k) plan with matching company contributions
- Comprehensive Medical, Dental & Vision Care
- Paid parental leave at 100% of salary
- Paid Time Off and Company Holidays
- Early access to earned wages through Daily Pay
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