iGaming 7 Stars Ambassador (Las Vegas)
Employer not yet confirmed · Las Vegas, Nevada, United States · hybrid
If you're eager to launch a career in casino hosting but haven’t yet found the right opportunity, this role is your gateway. As an iGaming 7 Stars Ambassador, you’ll be equipped with the tools, training, and resources needed to succeed, while being supported by a leadership team committed to your development.
iGaming 7 Stars Ambassadors play a critical role in our VIP program. The primary focus of this position is to engage, educate, and service our 7 Star guests.
- Manage and coordinate Seven Stars trips, benefits, and annual rewards.
- Provide personalized VIP support for account inquiries, tier benefits, Reward Credits, and promotional offers.
- Resolve escalated guest concerns and serve as a liaison between guests and internal support teams.
- Advocate for guests by coordinating with on property hosts and cross-functional teams to ensure a seamless experience.
- Monitor guest engagement and identify opportunities to enhance loyalty and retention.
- Deliver white-glove service to Seven Stars guests, ensuring benefit fulfillment and exceptional customer experiences.
- Load and manage deposit match offers for qualified Seven-Star players on a twice-weekly basis.
- Two or more years in sales or the casino industry
- Positive personality that is not easily swayed
- The ability to stay calm and composed when speaking with agitated guests.
- Aptitude for creative thinking in terms of finding new ways to solve situations.
- Basic understanding of casino games and their correlating rules
- Strong time management skills
- Must be able to obtain gaming license in all jurisdictions Caesars casinos operate in
- Very strong teamwork skills
Additional Requirements:
- Must have manual dexterity and coordination to operate office equipment including, but not limited to computers, telephone/headset, etc.
- Must be able to work in moderate to loud noise conditions.
- Must be able to make telephone calls for extended periods (minimum 50+ calls/day).
- Must be able to lift up to 15 pounds.
- Must be able to tolerate areas containing secondhand smoke.
- Must be able to work for long periods of time, under fluorescent lighting.
- Must be able to work at a desk, for most of the day, in a seated position.
- Must be able to spend most of the day working off computer monitors and operating a keyboard.
- Although most of the position will be spent seated at a desk, there will be occasions where candidate must be able to remain on one’s feet for long periods of time, and/or walk for long distances.
- Must be able to travel as needed.