End User Support

Madre Integrated Engineering · Doha, Qatar

- Provide remote and on-site technical support to MOJ users across 20 locations.

- Troubleshoot Windows operating systems, Microsoft Office, email clients, and other software.

- Install and configure PCs, printers, scanners, and other peripherals.

- Diagnose and resolve hardware, software, network connectivity, and server-related issues.

- Manage IT hardware and software inventory, updates, patches, and antivirus.

- Handle help desk tickets, provide VIP support, and prepare service reports.

- Follow ITIL policies and procedures for end-user support.

Requirements- University degree in Computer Science, IT, or equivalent.

- CompTIA A+, ITIL Foundation, Microsoft 365, and CCNA certifications.

- Minimum 4 years of relevant desktop hardware and software troubleshooting experience.

- Strong Windows support and network troubleshooting skills.

- Fluent in both Arabic and English.