Director, Technical Program Management
Employer not yet confirmed · United States
Coordinates with executive management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees scope and milestones and objectives for technical programs, guiding the collaboration of cross-functional teams to ensure the successful delivery of each aspect of technical programs within their span of control. Creates strategies to streamline comprehensive program plans that outline the management process for technical and cross-organizational scope impacting products and business. Ensures the effectiveness of risk mitigation strategies, driving alignment across multiple teams and departments on these strategies. Shapes and drives cross-team technical program improvement strategies, leveraging best practices to enhance group operations. Shapes organizational collaboration efforts, ensuring high-impact technical programs align with executive priorities. Leads technical programs to improve group efficiency, providing strategic direction and mentorship to teams to manage these programs. Leads the execution of reporting and analytics initiatives, enabling enhancements to technical program execution. Cultivates and maintains strategic relationships as a technical liaison across internal Oracle teams to ensure customer success within Oracle commitments.
Key
Responsibilities
Technical
Management and Execution - Technical Management:
–
Leads
the delivery of products or services, implementing all third party, security,
export, accessibility, and legal compliance requirements.
–
Leverages
technical knowledge to identify risks, manage scope, estimate program
timelines, request feasibility, testing requirements, and determine appropriate
resources.
–
Manages
cross-functional response of one or more teams to critical security
escalations, ensuring appropriate access to information, adjusting timelines,
and communicating assessed risks and potential mitigation strategies with
executives and other stakeholders to align on and execute the optimal proposed
path to resolution.
–
Leads
the forecasting of program demands and resource allocation, ensuring effective
collaboration with internal and external stakeholders to validate predictions.
–
Drives
the evolution of processes to enhance the reliability and resilience of
products or services, driving innovative solutions.
–
Implements
strategic priorities and plans regarding maintenance activities and ad-hoc
maintenance.
Technical
Management and Execution - Technical Strategy and Execution:
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Utilizes
technical knowledge to identify and manage program dependencies and risks.
–
Supports
rapid response to escalations, coordinating within one or more teams and
communicating to senior team members to assess risk, determine mitigation
strategies, and execute the optimal proposed path to resolution.
–
Outlines
and directs strategies for various products, including transitions to Oracle
Cloud infrastructure, setting a standard for innovation and efficiency.
–
Executes
global delivery standards and guidelines, ensuring alignment with Oracle best
practices.
–
Leads
all phases of Implementation, Incident, Problem, and Organizational Change
activities for major programs, including process automations.
Program
Oversight - Strategy and Decision-Making:
–
Guides
team members in managing customer interactions, service teams, and
stakeholders, providing strategic oversight and prioritization.
–
Oversees
scope, milestones, and objectives for programs, guiding the collaboration of
cross-functional teams to ensure the successful delivery of programs within
their span of control.
–
Oversees
and recommends key performance indicators (KPIs) and implements measurement
methods to monitor, evaluate, and optimize team performance against established
goals (e.g., scope, timelines, deliverable quality).
–
Drives
effective collaboration and alignment of priorities to execute a comprehensive
communication strategy with partners and customers.
Program
Oversight - Program and Operations Management:
–
Creates
strategies to streamline comprehensive program plans that outline the
management process for technical, non-technical, and cross-organizational scope
impacting products and business.
–
Oversees
the work of program staff (e.g., development, quality assurance, customer
success), implementing strategies that ensure successful identification and
mitigation of barriers, including risks and issues in workflows.
–
Ensures
comprehensive program documentation (e.g., status reports, program plans) and
drives decision-making and long-term program success.
–
Communicates
program expectations, progress, and challenges to senior leadership, ensuring
organizational alignment.
–
Oversees
and sponsors program status meetings, driving decision-making and alignment
across multiple teams, leaders, and departments.
–
Leads
the formulation and execution of team strategy to meet operational or
functional goals, ensuring alignment with global service level agreements
(SLAs) and productivity targets.
–
Guides
the development of best practices to ensure optimized forecasting of program
demands, funding, and resourcing.
–
Develops
and implements strategic improvements to change management initiatives for
programs, such as priority, scope, scheduling, or requirement changes.
Program
Oversight - Risk Management:
–
Ensures
the effectiveness of risk mitigation strategies, driving alignment across
multiple teams and departments on these strategies.
–
Utilizes
in-depth analysis of costs, benefits, and return on investment (ROI) to
optimize program outcomes, proactively identifying and mitigating risks.
–
Proactively
removes blockers for the program, utilizing advanced technical expertise and
resource options to ensure successful solution delivery and drive widespread
adoption.
–
Champions
solution adoption at the multiple team level, refining technical resource
strategies and fostering cross-functional collaboration to maximize impact and
scalability.
Process
Efficiency - Process Optimization:
–
Shapes
and drives cross-team program improvement strategies, leveraging best practices
to enhance group-wide operations.
–
Manages
the testing and implementation of initiatives and solutions to achieve
operational excellence and align with business goals.
–
Provides
guidance to optimize methodologies, ensuring streamlined program execution,
collaborative teamwork, and successful delivery of outcomes of team and program
outcomes.
Process
Efficiency - Continuous Improvement:
–
Establishes
continuous improvement as a core component of operational strategy, influencing
group-wide operational efficiencies.
–
Partners
with senior leadership to institutionalize a data-driven decision-making
culture across the group to influence broader business processes.
–
Oversees
initiatives to advance solution availability, reliability, and security,
driving improvements to best practices.
–
Iterates
processes based on feedback and KPIs, analyzing results through retrospectives.
–
Reviews
the definition of requirements and configurations of existing and new
development tools, where applicable, in accordance with group goals and OKRs.
Collaboration
and Program Leadership - Cross Functional Collaboration:
–
Shapes
collaboration efforts, ensuring high-impact programs align with group
priorities.
–