Spa Receptionist-Part Time (Harrah's Ak-Chin Casino)
Edmn Cx_1 · Maricopa, Arizona, United States · onsite
Responsible for maintaining the reception and retail areas of the Spa while providing a positive and friendly attitude. Assist with scheduling, answering phones, check-in and out of appointments, serving limited F&B items in Lounge while partaking in genuine interactions that provide the highest level of guest service.
- Offer the highest level of personalized service while maintaining a positive, enthusiastic, helpful, and professional attitude with all guests and team members.
- Initiate and engage in conversations in a professional and friendly manner.
- The ability to work in a fast paced and multi-task-oriented environment.
- Be able to schedule appointments with accuracy and in a timely manner in person and over the phone.
- Candidate must demonstrate computer knowledge including Word, Microsoft office and outlook.
- Handles the computer booking system Book4Time and all cash handling procedures with accuracy and ease.
- Answer phones promptly and friendly.
- Work well under pressure and handle multiple guests at one time.
- Knowledge of all spa treatments and retail items with the intent to suggest service offerings to best tailor the client’s needs
- The ability to suggest, sell, and provide detailed descriptions of spa services and retail items
- Perform other tasks assigned by Manager.
- Demonstrate the ability to serve alcoholic beverages in compliance with company policies and procedures.
- Prepare deli plates and simple small offerings following Standard Operating Procedures (SOP).
- Provide attentive and courteous guest service in the Desert Serenity Lounge at the Spa, ensuring a welcoming and relaxing environment.
- High school diploma or equivalent.
- Successfully complete Food Handler Certification and Alcohol Awareness Course as required.
- 1-2 years Reception desk and/or salon/spa experience.
- Poses the ability to work in a fast-paced environment while maintaining enthusiasm and excellent customer skills.
- Must be multitask oriented.
- Must be detail oriented, friendly, outgoing and have excellent communication skills.
- Must be able to work well with others and as a team.
- Able to lift up to 20 lbs.
- Must be able to maneuver in and around the spa.
- Must be able to operate the following office equipment: computer, photocopier and telephones.
- Responds to visual and oral cues.
- Must be able to read, write, speak and understand English.
- Must be able to work in a close-knit environment with constant co-work involvement.
- Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.