On-Call Banquet Server
Benchmark · OKANA Resort & Indoor Waterpark, United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
SUMMARY
The Banquet Server is responsible for serving food and beverage to guests at banquet functions throughout
the resort. They will also set tables with linens prior to functions according to the BEO (Banquet Event Order)
specs. The Banquet Server will interact closely with all event attendees and provide friendly and efficient
service to ensure client satisfaction. The OKANA Resort is part of Pyramid Global Hospitality, a leading
hospitality company that offers career opportunities and has a steadfast commitment to putting people first.
QUALIFICATIONS
• High School Diploma required.
• Previous experience as a Banquet Server preferred,
• Good communication skills; Able to speak and understand English
• Customer centric approach in dealing with the public and co-workers.
• Physically able to lift and carry trays & remove soiled items from tables.
PERFORMANCE STANDARDS
• CUSTOMER SERVICE: Maintain customer satisfaction as the driving philosophy of the Banquet
department. Personally demonstrate a commitment to customer service by inquiring about service
quality and responding promptly to guest needs. Ensure that consistency of service and standards are
met.
• PEOPLE: Interact with people according to Pyramid Global Hospitality’s values, which are centered
around putting associates first. Instill a servant culture which is focused upon partnering and
supporting all members of the team.
• QUALITY: Know the general operations of department. Maske sure room set-up is exactly according
to diagrams and equipment used is in good condition.
ESSENTIAL FUNCTION
• Constantly. Keep work areas clean and organized.
• Constantly. Know food preparation and service.
• Constantly. Report all unsafe conditions immediately.
• Frequently. Set up banquet rooms for functions (chairs, tables, linens, etc.).
• Frequently. Solve unusual customer requests creatively.
• Occasionally. Complete other duties as assigned by supervisor to include cross training.
PHYSICAL REQUIREMENTS
• STANDING/WALKING: Constantly. Various surfaces include carpet, tile and rubber mats.
• CROUCHING (BEND AT KNEES): Constantly. Lift trays,
• KNEELING/CRAWLING: Occasionally. Clean or pick-up debris.
• STOOPING (BEND AT WAIST): Frequently. Load carts and trays while serving food and beverages.
• TWISTING (KNEES/WAIST/NECK): Constantly. Serve guests, monitor banquet room activity, maneuver
through crowds and staff.
• CLIMBING: Rarely. Stairs and stepladders.
• BALANCING: Constantly. Carry trays
• LEG/FOOT USE: Rarely.
• REACHING (OVERHEAD/EXTENSION): Frequently. Stock supplies, carry trays, serve at arm’s length
extension, set up banquet tables.
• HANDLING/GRASPING: Frequently. Serve food, set up banquet tables, use telephone.
• FINGERING/FEELING: Frequently. Write, use calculator, garnish and fill plates, fold napkins and handle
hot pans.
• PUSHING/PULLING: Frequently. Push carts, tables, glass and china carts. Average weight 10 lbs.;
maximum weight 20 lbs.
• LIFTING/CARRYING: Frequently. Set up tables, food trays, ice buckets. Average weight 25 lbs.;
maximum weight 50 lbs.
USE OF SENSES
• TALKING IN PERSON: Constantly. Communicate with guests, the public and employees.
• HEARING IN PERSON: Constantly. Communicate with guests, the public and employees.
• NEAR VISION: Constantly. Corrected to 20/40 to read contracts, paperwork. View product and room
set up.
• FAR VISION: Constantly. Corrected to 20/40 to view status of banquet rooms.
• DEPTH PERCEPTION: Constantly. Stock supplies, serve guests.
• COLOR VISION: Frequently. Recognize color differences between various drinks and colored linen.
Quality control.
• SMELL: Constantly. Detect potential hazards and odors.
MENTAL REQUIREMENTS
• INTERACTION WITH OTHERS/COMMUNICATIONS SKILLS: Frequently. Professionally deal with difficult
situations/people.
• DEADLINES/SHIFT WORK/OVERTIME: Constantly. Meet deadlines as required. Meet multiple priorities
of business demands. Adjust to schedule changes, cover shifts on short notice.
• FLEXIBILITY: Frequently. Work a variety of hours, varied tasks under varied conditions.
• PACE: Constantly. Must change pace as business demands.
• HIGHLY REPETITIVE WORK: Constantly. Oversees banquet functions.
• ATTENTION TO DETAIL: Constantly. Monitor all services and products for guests.
ENVIRONMENTAL SETTING
• SAFETY REQUIREMENTS (I.E., CLOTHING, SAFETY EQUIPMENT REQUIRED, ACTIVITIES PERFORMED):
Constantly. Adhere to safety standards and procedures.
• EXPOSURES (FUMES, CHEMICALS, VIBRATIONS, HUMIDITY, COLD, HEAT, DUST, NOISE): Frequently.
Exposure to cleaning chemicals, sterno fuel, heat of the kitchen in full operations. Background noise
and smoke.
What are we looking for?
Compensation:
$5.00 -
$5.00
Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.