Client Services Specialist (Chinese)
capital · Melbourne, Victoria, Australia · hybrid
Responsibilities:
- • Deliver responsive, high-quality support to clients at every account level, resolving inquiries and issues promptly across live chat, email, and phone.
- • Guide clients through the KYC verification process, ensuring a smooth and fully compliant onboarding journey.
- • Walk clients through the trading platform, showcasing its key features and tools to help them trade with confidence.
- • Build lasting client trust and satisfaction through professional, well-informed support and platform training.
- • Stay closely attuned to the competitive landscape and financial markets to provide clients with accurate, up-to-date guidance.
- • Gather and analyze client feedback to identify opportunities that enhance the overall client experience.
- • Collaborate closely with other departments, maintaining open communication to resolve client issues efficiently.
Requirements:
- • Fluency in English and Chinese (C1+), with the ability to communicate clearly and professionally in both language.
- • Strong interpersonal skills, with a natural ability to build rapport with clients and colleagues alike.
- • A solutions-oriented mindset, with the ability to listen closely to both client and team needs and respond effectively.
- • Excellent verbal and written communication skills.
- • Flexibility to work rotating shifts on a weekly schedule.
What will you get in return:
- • Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
- • Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
- • Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
- • Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
- • Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
- • Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
- • Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
- Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.