In Room Dining Server
The Loren at Lady Bird Lake · San Antonio, Texas, United States
About Us
The Thompson San Antonio, owned by The Loren Group Holdings, invites discerning residents and guests to experience the ultimate in understated luxury and curated San Antonio culture. Our modern hotel rooms, impeccable service, and exclusive amenities offer a refined complement to the city’s unmistakable Texas spirit, uniquely set along the iconic San Antonio River Walk with sweeping views of the downtown skyline.
We are Uncompromising by Nature
We are here for those who question the ordinary. Who shun the mundane, the dull and the blunt. The risk-takers, the tree-shakers, the trail-makers. Those who believe in more, in further, and better. Who won’t settle for second, or for “good enough?” or “nearly there?” Who will get to their feet and not be shaken by doubters. Not afraid to be one of the curious minds. Who will talk of the world with elegance and charm. Knowing of its beauty, its delicate place. Yet embrace those things that bring us on. Art, food, wine, and song. Find us, united by a love for life. Its zest, its zing… its unpredictable turns. Join our commitment, our passion, and flair. Free spirits with soul.
- Our Full-time Eligible benefits include:
- Participation in 401(k) with company match of up to 4%*
- Medical with 0 deductible/0 co-pay options/Dental/Vision/FSA/STD/LTD/Life and AD&D/Hospital Indemnity
- Paid PTO
- Paid Holidays
- Paid Maternity/Paternity Leave
- Employee Assistance Program*
- Complimentary Employee Meal*
- Complimentary Bus Passes*
- 50% off Dining in Restaurant*
- Recognition Programs, Incentives and Celebrations*
*Benefits available to Part-time Associates
Job Summary/Responsibilities
The In Room Dining Server will provide exceptional service and cuisine experience to our hotel guests in all points of service from taking in-room orders, tray preparation and service delivery.
- Consistently offer professional, friendly, and engaging service
- Assist guests regarding menu items in an informative and helpful way
- Have full knowledge of all beverage lists
- Deliver food and beverage in a timely and accurate manner
- Pick up orders efficiently from the kitchen
- Check outgoing orders for quality and accuracy of set up
- Have full knowledge of all menu items, garnishes, contents and preparation methods
- Follow outlet policies, procedures and service standards
- Follow all safety and sanitation policies when handling food and beverage
- Follow daily assigned employee shift side work
- Places all In Room Dining order distribution and deliveries to our standards
- Monitor order/food pick-up/tray assembly/delivery time
- Assist inspecting hotel hallways/landings for In Room Dining equipment
- Maintain departmental requisitioned supplies properly stored and organized
- Follows hotels cleanliness guides
- Follows hotel uniform and grooming standards
- Complete floor walk for tray removal
- Answer guest calls, take orders, ring into POS system
- Close checks in a timely manner
- Other duties as assigned
- Always maintain a warm and friendly demeanor
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner
- Perform other duties as requested by leadership
- Perform any other job-related duties as assigned.
Other Responsibilities
- All other duties as assigned, requested or deemed necessary by leadership.
Supervisory Duties
None
Core Competencies
Drawn from our core values, each competency is built upon a set of basic behaviors that are shared by all associates, regardless of role which include:
- Integrity and Respect
- Communication
- Innovation
- Teamwork and Relationships
- Hospitality
- Job Excellence