Software Engineer II, AI Enablement Team
swap · London · hybrid
About Swap
Swap is the infrastructure behind modern agentic commerce. The only AI-native platform connecting backend operations with a forward-thinking storefront experience.
Built for brands that want to sell anything - anywhere, Swap centralises global operations, powers intelligent workflows, and unlocks margin-protecting decisions with real-time data and capability. Our products span cross-border, tax, returns, demand planning, and our next-generation agentic storefront, giving merchants full transparency and the ability to act with confidence.
At Swap, we’re building a culture that values clarity, creativity, and shared ownership as we redefine how global commerce works.
RESPONSIBILITIES
- Build cost observability and usage-tracking tooling across LLM and agent workloads, so teams can see what AI actually costs and where we can accelerate productivity and impact.
- Design and ship internal tooling and guardrails that let business and engineering teams adopt agentic coding workflows safely and productively.
- Evaluate new AI tools, models, and vendors, and turn findings into clear build-vs-buy recommendations.
- Write and maintain production quality code and automated tests for the platforms and tools you own.
- Review peers' code for correctness, readability, and maintainability.
- Own delivery of projects end to end, from scoping through production rollout across a mix of infrastructure, tooling, and process work.
- Establish and socialise best practices for AI usage across the business.
WHAT WE'RE LOOKING FOR
- 2+ years of professional software engineering experience, comfortable operating independently on unfamiliar codebases.
- A track record of owning and shipping mid-sized features or projects end to end.
- Experience with building distributed data systems, feedback loops and measuring impact of work with metrics.
- Strong testing discipline and experience improving CI/CD or developer tooling.
- Someone who is focused on solving problems rather than working on particular tech stack / languages
- Clear written and verbal communicator.
- Bonus: experience with LLM/agentic tooling, AI cost observability, or internal developer platforms.
- A generalist with an attitude for learning and growth.
What we offer
💰 Competitive base salary: Pay that reflects your experience and the impact you’ll have, reviewed regularly as you grow with us.
📈 Stock options: Own a piece of what we’re building. As a high-growth scale-up, you’ll share in the upside as the company grows.
🏖️ Generous PTO: Competitive annual leave, with public holidays on top, plus your birthday off so you can celebrate properly.
🏥 Private healthcare: Comprehensive private medical cover, so you can get the care you need quickly.
🏦 Pension contributions: Company contributions to help you build long-term financial security.
🧘 Wellness benefits: Support for your physical health and wellbeing, so you can look after yourself in the way that works for you.
💚 Mental health support: Access to mental health resources and support, because looking after your mind matters as much as your body.
👶 Enhanced maternity and paternity leave: Extra support when you’re growing your family, so you can focus on what matters most.
🏡 Flexible working: Choose how and where you do your best work, with the trust and autonomy to manage your own time.
✈️ Work abroad for 4 weeks a year: Take your laptop somewhere new for up to four weeks each year, whether that’s family, travel, or a change of scenery.
🎉 Quarterly team offsite budget: A dedicated budget each quarter for your team to get together, connect, and have fun.
🍻 Thursday happy hour: Wind down the week with your colleagues at our Thursday happy hour, held across all of our locations.
🥞 Breakfast Mondays: Start the week with a good meal and good company.
Diversity & Equal Opportunities:
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of equality isn't just the right thing to do; it's also the smart thing.