Unit Assistant - Surgical Services
Henry Ford Health · Detroit, Michigan, United States
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.
Location: St. John Hospital
Department: Surgical Services; cross trained for surgical lounge and pre/post op
Schedule: 36hrs per week, 12hrs shifts with varied start and end times, Weekend Rotation, No Holidays
*Must be able to work varied shift hours between 4:30am and 7:30pm*
Responsibilities:
- Position includes some direct patient care for pediatric patients, in addition to clerical work and tasks to keep unit organized and stocked.
- Greets patients, visitors, and new admissions.
- Answers general inquiries and schedules patients for appointments.
- Answers, screens, and routes telephone calls.
- Performs general clerical duties including filing, email correspondence, and mail distribution.
- Creates various reports and documents as assigned.
- Helps patients/residents with basic technology and social media.
- Communicates with patients, families, physicians and other healthcare team members about patient care.
- Performs unit safety checks. Assists with meeting patient needs and escalates as appropriate.
- May assist with meals, pass and collect trays, pass out activities, and transport patients/residents through facility.
- May assist with stocking supplies and keeping unit and patient rooms clean and orderly.
- May maintain staff schedules and timekeeping as assigned.
- Register patients in Epic, verify contact information, scan insurance or other information as needed, print and place wristbands, obtain general consent forms, and help patients complete surveys.
- Support pre-op by making and receiving calls, coordinating with the lab and OR, arranging transport, checking for clearances or completed H&Ps, and contacting nurses as requested.
- Assist in PACU with pediatric patients, transport to pediatric areas or imaging when needed, monitor patient flow and bed needs.
- Support communication with families, including locating family members, providing updates, coordinating visits, and checking whether the surgeon has spoken with them.
- Work across the surgical lounge and pre-op/PACU; the position combines secretary work with patient- and family-facing assistance and operational coordination.
- Work may include supporting pediatric patients and families, as well as patients arriving through trauma, stroke, or other urgent situations.
EDUCATION/EXPERIENCE REQUIRED:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
- At least 2 years of administrative skills in a hospital setting, highly preferred.
- Experience prioritizing multiple requests and anticipating operational needs, highly preferred.