Life Sciences Instrument Services Business Development Manager
R.E. Mason · Raleigh, North Carolina, United States · hybrid
As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers’ and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid Parental Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
- Alternative/Hybrid Work Schedules
General Description
We are seeking a technically experienced Business Development Manager to build and grow our Life Science instrumentation, calibration and metrology business throughout NC, SC and VA. This position will develop customer relationships, generate profitable sales and work closely with Operations and technical teams to build the capabilities required to deliver high-quality services to pharmaceutical, biotechnology, medical device and other regulated manufacturing customers.
Specific Responsibilities
Business Development & Sales
- Develop and execute a strategic plan to grow Life Science business throughout the assigned territory.
- Identify and secure new customers while expanding existing relationships with engineering, maintenance, automation, metrology, quality, validation and management personnel.
- Develop opportunities involving instrumentation, process controls, calibration, metrology and technical services.
- Manage the full sales cycle, from prospecting and site assessments through solution development, proposals, negotiation and closing.
- Maintain a qualified sales pipeline and accurate forecast; identify capital projects, facility expansions and recurring service opportunities.
- Build relationships with EPCs, engineering firms, system integrators, OEMs and other industry partners.
Instrumentation, Metrology & Calibration
- Develop opportunities involving pressure, temperature, flow, level and analytical instrumentation; controls, installation, commissioning, troubleshooting, repair and lifecycle services.
- Expand on-site and laboratory calibration services, recurring calibration programs and long-term service agreements.
- Understand customer requirements for traceability, documentation, quality systems and regulatory compliance.
- Position our technical services to improve reliability, support compliance and reduce customer operating costs.
Operations & Service Development
- Partner with Operations, Engineering, Instrumentation and Calibration teams to translate customer needs into executable service offerings and scopes of work.
- Identify required staffing, training, certifications, equipment, processes and documentation.
- Collaborate on estimating, pricing, scheduling and resource planning to ensure commitments can be delivered safely, reliably and profitably.
- Help establish repeatable processes, evaluate service performance and develop scalable capabilities to support long-term growth.
- Remain engaged after the sale to support successful execution, customer satisfaction and continuous improvement.
Required Competencies
- Minimum five years of experience in Life Science instrumentation, controls, calibration and/or metrology.
- Experience serving pharmaceutical, biotechnology, medical device or other regulated manufacturing customers.
- Bachelor's degree in Engineering or a related technical field.
- Demonstrated success in technical sales, business development or account management.
- Strong understanding of process instrumentation and measurement technologies, with working knowledge of calibration and metrology principles.
- Ability to communicate credibly with technical professionals, plant leadership and executive-level customers.
- Strong prospecting, relationship-building, negotiation and closing skills.
- Business judgment and the ability to connect customer needs with practical, profitable service solutions.
- Excellent communication and presentation skills; ability to manage a territory independently while collaborating across teams.
- Willingness to travel throughout NC, SC and VA; valid driver's license.
Preferred Qualifications
- Established relationships within the North Carolina Life Science manufacturing market.
- Experience selling instrumentation, automation, calibration or metrology services to Life Science customers.
- Familiarity with GMP, FDA-regulated environments, validation, qualification, traceability and documentation requirements.
- Experience developing recurring service agreements or building a new territory or business.
- Relationships with EPCs, engineering firms or system integrators serving Life Science customers.
- Experience with Emerson/Rosemount, Micro Motion or other major instrumentation platforms.
The Ideal Candidate & Measures of Success
The ideal candidate is a technical business builder who can discuss instrumentation with engineers, calibration requirements with metrology professionals, and reliability, compliance and cost with plant leadership. They take ownership, work effectively with Operations and are comfortable developing a business where capabilities and processes may still be evolving.
Success will be measured by new customer acquisition, revenue and pipeline growth, recurring service agreements, development of operational capabilities, gross margin, service execution and customer satisfaction.
Physical Requirements
- Standing
- Walking
- Sitting
- Kneeling
- Reaching Overhead
- Climbing
- Pushing and Pulling
- Lifting - 30 pounds
- Using a Computer
- Using a Telephone
- Driving
RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason’s Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.
This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.