Program Management Lead, Vice President
Citi · New York New York United States, United States
The Program Management Lead – Alumni Network is a strategic professional who applies subject matter expertise to coordinate, execute, and advance the global Citi Alumni Network program. Reporting to the Alumni Network Program Head / Senior Lead, the successful candidate is responsible for driving the day-to-day execution of alumni programming, operational workflows, communications touchpoints, and cross-functional partnerships to maintain an active, high-value community of former Citi employees worldwide.
Operating with significant autonomy and technical authority in program delivery, the Program Management Lead integrates best-in-class program governance, monitors workstream budgets and vendor deliverables, leverages automation and AI workflows, and builds strong working relationships across Human Resources, Talent Acquisition, Communications, Legal/Compliance, and business leadership. This role requires developed communication, diplomacy, and negotiation skills to guide and influence stakeholders, deliver complex programmatic outcomes, and safeguard Citigroup and the Citi Alumni Network’s reputation and assets.
Strategic Program Execution & Governance- Portfolio & Roadmap Coordination: Support the planning, scheduling, and day-to-day coordination of Citi Alumni Network initiatives, ensuring alignment with firm-wide business priorities and talent strategies.
- Governance & Artifact Management: Coordinate the creation, review, and maintenance of essential program management artifacts, including program plans, charters, stakeholder management plans, risk/issue registers, acceptance plans, and milestone schedules.
- Budget & Resource Management: Support shared budget administration for global and domestic outreach campaigns, events, and operational platforms; track spend against financial allocations and assist in resource planning and optimization.
- Continuous Improvement & Benchmarking: Conduct regular benchmarking against peer corporate alumni programs to incorporate industry best practices, data governance standards, and modern community management methodologies.
Stakeholder Engagement & Regional Coordination- Cross-Functional Collaboration: Partner with regional business units, function leads, and corporate champions to deliver locally supported alumni initiatives, networking events, thought-leadership sessions, and exclusive content.
- Alumni Outreach & Community Building: Support targeted outreach initiatives for diverse alumni segments, including executive alumni and key functional networks across key geographies and industries.
- Cross-Regional Alignment: Coordinate and facilitate regular cross-regional steering and operational meetings, manage agendas, document meeting outcomes, and track action items to ensure deliverable completion across time zones.
Programmatic Operations & Digital Engagement- Digital Ecosystem & Social Channels: Manage the day-to-day operations of the official Citi Alumni Network LinkedIn presence and platform channels; coordinate content pipelines, maintain editorial calendars, and ensure strict alignment with brand, legal, and compliance guidelines.
- Communications Execution: Coordinate and distribute multi-channel communication campaigns, including regular newsletters, website updates, segmented email distributions, and executive messaging.
- Event Management & Recognition Programs: Support the end-to-end planning, logistics, and execution of global and domestic alumni events, including delivery of the annual Distinguished Alumni Awards recognition program.
- Member Benefits & Partnerships: Work with internal sponsorship and partnership teams to execute and promote alumni value propositions, discounts, cultural institution access, and exclusive member benefits.
- Talent Acquisition & HR Alignment: Maintain touchpoints with Talent Acquisition to drive boomerang hiring opportunities, support alumni job boards, and embed Alumni Network registration into employee offboarding/departure journeys.
Data Analytics, Modernization & AI Optimization- Data Quality & Profile Enrichment: Drive data integrity and profile enrichment efforts within the CRM/alumni database to enable segmentation across seniority, business lines, employer, and region.
- Workflow Automation & AI Integration: Support the adoption of workflow automation and AI-driven tools to streamline member registrations, application approvals, and routine operational processes.
- KPI Scorecards & Reporting: Track, compile, and analyze monthly performance metrics, generating operational scorecards and dashboards covering membership growth, email open rates, event attendance, and channel engagement ROI.
Risk Management, Compliance & Controls- Risk & Control Governance: Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
- Citi Core Competencies: Exemplify Citi's core leadership values: We Deliver with Pride, We Succeed Together, and We Take Ownership.
Experience & Education
- Experience: 6–10 years of progressive experience in program management, corporate alumni relations, association management, corporate communications, or large-scale stakeholder management within a matrixed global financial institution or enterprise.
- Education: Bachelor’s/University degree or equivalent experience required; Master’s degree preferred.
Critical Skills & Competencies- Communication & Diplomacy: Developed written, verbal, and presentation capabilities with demonstrated ability to guide, influence, convince, and negotiate with colleagues across business areas and external partners.
- Program & Project Governance: Proven ability to manage multi-faceted deliverables, create risk management plans, coordinate workstreams, and deliver structured program frameworks on schedule.
- Digital & Technical Acuity: Strong proficiency in Microsoft Office Suite (Excel, PowerPoint, Word), LinkedIn/social platform management, CRM/membership databases, digital workflow tools, and web-based community platforms.
- Problem Solving & Resourcefulness: Strong analytical and organizational skills to resolve operational challenges, manage competing priorities, and execute complex deliverables.
- Global Collaboration: Demonstrated track record of collaborating effectively across diverse geographies, time zones, and matrixed functional teams.
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Job Family Group: Project and Program Management------------------------------------------------------
Job Family:Program Management------------------------------------------------------
Time Type:Full time------------------------------------------------------
Primary Location:New York New York United States------------------------------------------------------
Primary Location Full Time Salary Range:$129,840.00 - $194,760.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.
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Most Relevant Skills Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills For complementary skil