Manager, External Affairs
CTIA · Washington, DC · hybrid
Job title: Manager, External Affairs
Department: External and State Affairs
Reports to: Vice President, External Affairs
FLSA Status: Exempt
Salary Range: $94,400 - $106,200
Summary: The Manager, External Affairs provides support in furthering the department’s mission of promoting the wireless industry’s position on policy issues at the federal, state, and local level on behalf of, and in coordination with, CTIA’s members. The Manager reports to the Vice President, External Affairs.
The Manager assists the external affairs team with coordinating meetings, developing advocacy documents such as letters, monthly newsletters, social media and website content, gathering data and developing presentations and providing other assistance as needed. Must demonstrate a strong track record of collaborating with colleagues, a forward-thinking process-driven approach and the ability to roll-up-sleeves to execute relevant projects as needed.
Essential duties and responsibilities include the following (other duties may be assigned):
- Social Media, Creative & Communications
- Collaborate on social media content for CTIA's grassroots program, ACTwireless, creating graphics, videos and social content.
- Schedule and monitor ACTwireless social media content across Facebook, LinkedIn and X.
- Compile relevant CTIA updates and produce a monthly newsletter for third-party partner engagement, ensuring accuracy and timely distribution.
- Monitoring & Reporting
- Track partner content through a monitoring tool, leveraging Boolean search to ensure relevant topics to trade association membership.
- Create and distribute weekly reports on third-party and advocacy activities.
- Monitor social media and website metrics, creating visual representations of data for collaborative review.
- Briefings & Events Support
- Support department staff with day-of event logistics.
- Compile lists and distribute invitations, tracking event attendance.
Supervisory Responsibilities: N/A
Competency - To perform the job successfully, an individual should demonstrate the following competencies:
Project Management - Strong organizational and follow-through skills.
Attention to Detail - Accuracy in monitoring, reporting, and content production.
Written Communication – Writes clearly; edits for spelling and grammar.
Teamwork - Contributes to a positive team environment.
Judgment – Exercises sound, accurate judgment.
Planning/Organizing - Prioritizes and manages multiple deliverables under deadline.
Professionalism - Treats others with respect and consideration regardless of status or position.
Dependability - Follows instructions; responds well to direction.
Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge -
- Familiarity with social listening or media monitoring tools (e.g., Newswhip) preferred.
- Comfort tracking and analyzing conversation trends on X and other social platforms.
- Strong understanding of report creation and metrics with the ability to synthesize information into clear, concise reports and insights.
Computer Skills –
- Proficiency with email marketing platforms (e.g., Campaign Monitor) and content/deliverable tracking systems preferred.
- Proficiency in Microsoft Suite, including Excel, with general database management preferred.
Education And/Or Experience – A four-year degree is required.
Language skills - Detail-oriented with knowledge of grammar and punctuation. Proficiency in proofreading skills and strong communications skills, both oral and written, are required.
Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit; and use of motor skills. Some job travel may be required as relevant issues demand.
Work Environment - The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. This position may require overtime. Candidate must be flexible to work overtime if needed.
Location - CTIA is currently operating on a hybrid work schedule with in-person requirements on Tuesdays, Wednesdays, and Thursdays in its Washington, DC office.
This list describes general job duties and responsibilities. It is not a complete list of duties. Incumbents may be required to perform additional tasks related to these duties.
CTIA does not discriminate on the basis of age, sex, color, race, national origin, religion, sexual orientation, gender identity or expression, family responsibilities, marital status, personal appearance, veteran status, political affiliation, matriculation, genetic information, pregnancy or related conditions, disability or any other characteristic protected by law.