IAM Process Management Consultant
Ambit Iberia · Sant Cugat del Vallès, Spain · hybrid
About the RoleWe are looking for an IAM Process Management Consultant to support the continuous improvement and governance of Identity & Access Management processes within a global and dynamic IT environment.
You will play a key role in analyzing, documenting, and optimizing end-to-end IAM processes while collaborating with business stakeholders, process owners, architects, technical experts, and operations teams. The ideal candidate combines strong analytical capabilities with process management expertise and a solid understanding of IAM principles and identity lifecycle processes.
What You'll DoAs an IAM Process Management Consultant, your responsibilities will include:
- Analyze and document end-to-end IAM processes, identifying gaps, risks, dependencies, impacts, and improvement opportunities.
- Support the design, implementation, and continuous optimization of IAM processes.
- Gather, analyze, and structure business, customer, stakeholder, and user requirements.
- Translate business and process needs into clear functional requirements, user stories, workflows, and catalog requirements.
- Prepare process improvement proposals, supporting analysis, and documentation for review by Process Owners.
- Collaborate with IAM architects, technical specialists, development teams, and operations teams to align process requirements and dependencies.
- Drive process clarification activities and facilitate communication between technical and business stakeholders.
- Create and maintain process documentation, user guidance materials, training content, and knowledge resources.
- Support governance, compliance, change management, and continuous improvement initiatives across IAM services.
What We're Looking ForRequired Skills- Strong analytical and problem-solving capabilities with a structured approach to process analysis and improvement.
- Proven experience in process mapping, requirements analysis, and documentation.
- Ability to translate business and user needs into clear process and functional requirements.
- Excellent stakeholder management and communication skills.
- Ability to coordinate effectively across business and technical teams.
- Strong understanding of process dependencies and end-to-end service impacts.
- Ability to work independently while collaborating closely with Process Owners and cross-functional teams.
- Knowledge of process governance, compliance frameworks, change control, and continuous improvement methodologies.
- Excellent written and verbal communication skills in English.
Nice to Have- Minimum of 3 years of experience in Process Management, Identity & Access Management (IAM), IT Service Management, Business Analysis, or a similar role.
- Good understanding of IAM concepts and identity lifecycle management processes.
- Experience with process design, optimization, and continuous improvement initiatives.
- Experience working in cross-functional and international environments.
- Familiarity with ServiceNow and enterprise IAM platforms.
- Agile, Business Analysis, Process Management, or IAM-related certifications.
- Experience working in highly regulated environments is considered a plus.
SCHEDULE 🕘:
- 08h-17h from Monday to Friday (flexible)
- Hybrid (onsite presence in Sant Cugat at least once per week)
CONDITIONS 🌱:
- Salary package based on your profile.
- Ticket restaurant included in-office hours.
- Flexible compensation plan (free of income tax) where we provide you with medical insurance, public transport ticket and childcare check.
- Discounts in gym network.
- Training catalogue.
Our goal is that you are well in every way!