Customer Success Lead
Atlas Oil · Houston, TX
Customer Success Lead
The Customer Success Lead maintains and expands relationships with all assigned Atlas Oil customers while also supporting the operations required by the Sales Team. You will be assigned to one or more Commercial Sales representatives or business units to assist in managing customer relationships. The work is highly precise in nature and requires a very strong attention to detail, and it is vital for the work output with this role be very high quality, with correct results, time and time again.
Management Responsibilities
- Required Education/Certifications
Bachelor’s degree in business, marketing or related discipline preferred
- High school diploma and years of relevant work experience may substitute for degree
Primary Responsibilities & Scope
- Works Closely with sales on the following:
- Serves as a conduit to the outside sales team for following up on any customer issues to ensure prompt results with New account setups and pipeline coordination
- Handles all Zendesk ticketing routing as well as identifying issues to be resolved without outside direction
- Monitors the Customer Service phone and resolves issues, or routes calls as needed
- Assure seamless customer experience
- Support sales meetings as needed
- Attend sales training as required
- Support launch of new products and services
- Support campaigns, blitzes and new territory roll-outs as required
- Support Customer Service with issues impacting customer profitability and/or customer experience
- Works with other AOC departments on following:
- Projects deemed important to sales, sales operations and the company
- Timely resolution to issues impacting customer profitability and customer experience
- Assure sales activities that are connected and interdepend on other AOC resources operate efficiently and effectively
- Works with transportation and logistics as required by commercial sales Team
Required Experience
- Excellent customer service skills/ People focused, while being reserved in nature
- Consistent, error-free work, produced in steady, methodical manner is key measure for this role
- Self-starter with a sense of urgency and follow up
- Ability to connect key concepts and ideas with implementation into daily tasks and projects
- Proficient in MS Outlook, Excel, PowerPoint, and Word
- Job tasks and performance expectations regarding quality of work and accuracy are well defined by existing standards, systems and technology
- Must have good math skills and ability to generate reports
- Petroleum industry experience preferred