Outpatients Administrator FTC
Elij Jobsearch · Cardiff, South Glamorgan, United Kingdom
Spire Healthcare are recruiting full time Patient Contact Centre Advisor within their office in St Mellons, Cardiff. These is a full time fixed term contract for up to 6 months, with a possible view to be extended/made permanent at a later date
Please note - Induction training will be held for 2 weeks (9am to 5pm) following this, shifts will vary between the hours of 8am to 6pm Monday to Friday with occasional Saturday shifts.
As a Patient Contact Centre Advisor, you will be responsible to ensure the provision and maintenance of an efficient patient customer service experience within the centre.
Duties and Responsibilities:
- Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP)
- Manage the telephone lines in an effective and timely manner
- Provide and maintain an efficient diary for all outpatient clinics including both consultant and nurse led clinics (making and changing appointments, clinic changes and cancellations)
- Manage and process patient referral letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Process patient appointment letters and any associated documentation, confirming details with patients/consultants and secretaries as appropriate
- Respond to enquiries from patients, members of the public and consultants in a timely, courteous, and efficient manner either by telephone or letter
Who are we looking for:
- Demonstrable literacy and numeracy skills
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Experience of handling high call volumes in a fast paced environment
- High level of PC literacy and experience of using multiple systems and programmes
- Excellent interpersonal and communication skills
- The ability to work effectively as part of a team
- Able to work under pressure and to tight deadlines, with good organisational skills
Benefits
We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:
- 35 days annual leave inclusive of bank holidays - pro rata
- Employer and employee contributory pension with flexible retirement options
- ‘Spire for you’ reward platform - discount and cashback for over 1000 retailers
- Free Car park
- Free DBS
- Private medical insurance
- Life assurance
Our Values
We are extremely proud of our heritage in private healthcare and of our values as an organisation:
- Driving clinical excellence
- Doing the right thing
- Caring is our passion
- Keeping it simple
- Delivering on our promises
- Succeeding and celebrating together
We commit to our employees well-being through work life balance, on-going development, support and reward.
Spire Healthcare is a leading independent healthcare group in the United Kingdom, running 38 hospitals and over 50 clinics across England, Wales and Scotland. It provides diagnostics, inpatient, day case and outpatient care, operates a network of private GPs and provides workplace health services to over 800 corporate clients. It also delivers a range of private and NHS mental health, musculoskeletal and dermatological services
For us, it's more than just treating patients; it's about looking after people.
Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications