Import and Logistics Lead
ECOM USA · Dallas, United States · hybrid
Import & Logistics LeadAbout the RoleWe are seeking an experienced Import & Logistics Lead to oversee end-to-end import logistics and customer fulfillment operations across the United States and Canada. This role serves as the critical link between origin operations in Peru and destination-side logistics, ensuring the seamless movement of products from dispatch through final customer delivery.
The successful candidate will manage import logistics, customer operations, transportation coordination, regulatory compliance, vendor relationships, and operational cost controls while partnering closely with teams in Peru and North America.
Candidates must reside in the DFW area. This role is not open to visa sponsorship.
What You'll Do1. Import Logistics & Supply Chain ManagementLead the end-to-end import process from origin to customer delivery across the U.S. and Canada.
- Coordinate international shipments from Peru through customs clearance, warehousing, and final delivery.
- Manage relationships with freight forwarders, customs brokers, warehouses, and transportation providers.
- Monitor shipment status, resolve logistics issues, and ensure timely product movement.
- Support inventory management and warehouse operations to meet customer requirements.
- Drive operational efficiency across the supply chain.
2. Customer Operations & Regulatory ComplianceEnsure exceptional customer service while maintaining compliance with all applicable regulations and certifications.
- Manage customer orders, fulfillment activities, and operational communications.
- Serve as a primary point of contact for customers regarding logistics and delivery matters.
- Coordinate documentation and compliance requirements related to imports and product movement.
- Maintain compliance with FDA, CBP, FSVP, organic certification, and other applicable regulations.
- Support issue resolution and continuous improvement of customer processes.
3. Vendor Coordination, Cost Control & Cross-Functional PartnershipDrive effective vendor management, financial oversight, and collaboration across international teams.
- Coordinate transportation procurement and vendor performance management.
- Review, verify, and reconcile logistics-related invoices and operational expenses.
- Maintain accurate operational, financial, and regulatory documentation.
- Participate in weekly business reviews and daily operational coordination with Peru-based teams.
- Provide reporting, updates, and operational insights to support business decision-making.
- Foster strong collaboration between U.S. operations and cross-functional teams in Peru.
What We're Looking ForRequired Qualifications- Bachelor's degree in Supply Chain Management, Logistics, International Business, Business Administration, or a related field. Relevant industry experience may be considered in lieu of a degree.
- Minimum 5 years of experience in import logistics, international transportation, supply chain operations, or a related field.
- Demonstrated experience managing import shipments, customs clearance processes, freight forwarding, and customer fulfillment operations.
- Working knowledge of import documentation requirements, customs procedures, and cross-border logistics operations.
- Experience coordinating with freight forwarders, customs brokers, warehouses, transportation providers, and external vendors.
- Knowledge of FDA, CBP, FSVP, and/or food and agricultural import compliance requirements.
- Strong analytical and problem-solving skills with the ability to manage multiple priorities and resolve operational issues independently.
- Experience reviewing logistics-related invoices, costs, and operational documentation for accuracy and compliance.
- Excellent organizational, customer service, and communication skills.
- Proficiency in Microsoft Excel, Outlook, Teams, and other business systems used for reporting and operational coordination.
- Ability to collaborate effectively across international teams and time zones.
Preferred Qualifications- Experience within the agricultural commodities, food import/export, coffee, cocoa, or related industries.
- Experience supporting operations between Latin America and North America.
- Knowledge of organic certification programs and compliance requirements.
- Experience working with ERP, warehouse management, transportation management, or trade compliance systems.
- Bilingual proficiency in English and Spanish.
- Experience participating in process improvement, vendor optimization, or logistics cost-reduction initiatives.
Why Join ECOM?Join a global organization where you'll play a vital role in connecting international supply chains, ensuring operational excellence, and supporting customers across North America. This position offers the opportunity to work in a highly collaborative, cross-border environment while making a direct impact on business performance and customer success.