Tech Support Specialist Bricks (Iron and Steel)
Egmk Jobsearch · Sezanne, France · hybrid
Role
In this role based in France, Germany, or Austria, you will proactively manage and coordinate the Technical Support functions of the refractory Brick activities.
Responsibilities
Technical Support
- Identify the technical needs of the customer and make recommendations of current products or instigate the development process for new products.
- Develop technical lining concepts for different applications (e.g. ladle lining, EAF linings)
- Identify the most cost effective internal or external product source
- Preparation of technical offers including savings and benefits evaluations
- Coordinate the creation of technical drawings and bill of material
- Consult within the process of supply from external sources
- Cooperate with sales teams to present and explain the technical offers to the customer.
- Provide Trial support at customer’s sites
- Training of sales teams
- Co-ordinate with the Regional Sales Areas any on site technical trial support requirements using internal technical manpower resources as necessary.
- Undertake or coordinate root cause analysis of failures (post mortem analysis) and make recommendations for improvement of products performance against know wear mechanisms and process parameters
Intellectual Property - Documentation
- Collate and maintain all current Technical documentation; Technical Data and Product Definitions in association with Site QC management.
- Collate, maintain or publish all technical documentation relating to customer visits, post mortem product analysis, and technical and procedural evaluations of process at customer site.
Project / Product Development
- Present new product developments and project initiatives to Customers in line with global and regional sales managers strategies.
- In line with development responsibilities, issue periodical report on project objectives and progress in terms of product performance by end user.
- Identify the most cost effective, reliable and fit for purpose quality products and suppliers for each indevidual linnings project.
- Manage, coordinate and lease with internal and external product suppliers
Requirements
- Expertise in refractory linings, specifically Bricks used for lining liquid steel furnaces and steel ladles.
- University degree in metallurgy or similar engineering or technical eduation
- A minimum working experiance of 10 years in the refractory or steel industry
- Must be fluent in English (spoken and written)
- Must be presentable, well spoken, outgoing individual who is comfortable dealing face to face with customers.
- We are looking for a candidate who can work under pressure and is a natural problem solver.
- Must be willing to travel up to 50% of the time.
As a global organisation operating across multiple countries, compensation for this role may vary depending on location, local market benchmarks, and experience.
In line with our commitment to pay transparency, a salary range relevant to your location will be shared with you during the early stages of the recruitment process, before any interview is scheduled.