Technical Service Representative
Ejhp Cx_2 · Bolton, Lancashire, United Kingdom
Preferred Location: Bolton - United Kingdom
To assist and support the business in the development of new and existing business with customers by the provision of a high level of technical expertise to maintain and improve the Company’s technical reputation and high standards of support by Technical Services.
- Provide support to specified projects across the business, working to agreed timescales and maintaining a high level of technical expertise
- Support the business units in the development of existing and new business in agreed market areas whilst protecting the technical integrity of the Company
- Provide technical support to customers in those agree market areas within realistic timescales
- Supply technical advice in all forms of communications to customers ensuring it is technically correct at all times
- Investigate and resolve all types of customer complaints by following the appropriate procedures and ensuring all issues are answered in a professional and technically correct manner
- Carry out trials of Company products for customers in a professional manner ensuring that all trials are planned and carried out correctly
- Provide technically correct and accurate reports, literature and specifications for use by customers
- Maintain and update management systems which record commitments made, progress achieved, current workloads and constantly review this with the Technical Service Manager
- As required provide long term support and supervision to projects globally in agreed timescales
- Provide support to fellow team members and their projects as required
- Travel to customer sites as and when required in order to resolve issues or queries locally
- Ensure all work is carried out to a technically high standard
- Ensure all work is within agreed HS&E guidelines and a proactive approach is taken to all requirements.
- Qualifications/ Experience:
- Technical background i.e. Chemist/Senior Chemist desirable
- Experience of the Coatings sector
- Full driving licence
- Knowledge:
- Technical knowledge of Company products
- Customer service excellence
- Personal Qualities and Behaviours:
- Ability to utilise own initiative
- Customer focused
- Problem solver
- Ability to travel both in the UK and overseas
What we Offer:
- The established salary range for this position is £42,281 - 47,000
- Company bonus of 10%
- Work-Life Balance: We value your personal time and well-being.
- Career Opportunities: Grow within a truly international business.
- Ongoing Training and Support: Continuous learning and development opportunities.
Pay Transparency
The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.
Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.