Automotive Service Advisor
Hertz · Denver, Colorado, United States · remote
A Day in the Life:
Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm
*Ability to work REMOTE – Required to be near a major airport location*
Pay: starts at $22/hr; commensurate with experience. Posting open until position is filled.
What You’ll Do:
- Ensure vendors are performing requested repairs at agreed upon pricing
- Reviewing a wide range of vehicle repair requests
- Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM
- Handle repair disputes with national account vendors
- Validating parts pricing and labor times
- Guarantee vehicle repairs adhere to company policies and address safety concerns
- Efficiently drive down vendor cycle time to minimize out of service days
- Handle phone calls related to vehicles experiencing extensive down time
- Adhere to goal setting metrics for all job functions
- Review vehicle repairs
- Handle phone calls, emails, and chats
- Working behind a desk
- Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid
What We’re Looking For:
- Highschool Diploma or GED
- 3 years of previous vehicle maintenance experience
- Minimum of 4 ASE certifications related to job scope
- Ability to work remote
- Fleet experience preferred
- Automotive vehicle repair background
- Ability to multitask
- Negotiation
- Computer literate
- Customer service
- Experience with labor guides
What You’ll Get:
- Remote Work
- Up to 40% off the base rate of any standard Hertz rental including Friends and Family
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more