ERP & Systems Administrator | 12-Month Contract | Eastern Creek
Katz Recruitment · Eastern Creek, Sydney NSW · onsite
ERP & Systems Administrator | 12-Month Contract | Eastern Creek
GENERAL AUSTRALIA (formerly Fujitsu General Australia) - A leading supplier of air conditioning solutions.
About General Australia
GENERAL AUSTRALIA is a leading supplier of air conditioning solutions. At General Australia, we're not just a leading supplier of air conditioning solutions — we're your partners in creating perfect climates.
With a strong focus on research and manufacturing, we deliver world-class air conditioning products that represent the pinnacle of innovation and performance. Our range is a testament to versatility and style, offering cost-effective solutions for every need, whether you're cooling a cosy home or a bustling business.
Our lineup includes sleek, designer options that seamlessly blend with modern interiors, proving that functionality and aesthetics can go hand in hand. But we don't stop at delivering top-notch products. Our commitment extends to providing unparalleled service through a robust network of offices, warehouses, and service technicians located in every major capital city across Australia.
We're driven by a simple goal: to be Australia's Favourite Air. That means going beyond being a leading air conditioning brand — it means being the best company to work with, ensuring every interaction is marked by quality, reliability, and exceptional customer care.
When it comes to teamwork, we turn every challenge into success — PRESTO — because together, with a little magic, we're unstoppable.
What's on Offer
- 12-month contract based in Eastern Creek
- Free onsite parking & gym access
- Genuine work-life balance within a supportive, collaborative workplace culture
- Games room and great workplace facilities
- Join the Innovation team supporting ERP and business systems
- Work closely with users, developers and the wider business
- Opportunity to develop your experience across ERP, business systems, data and technology
About the Role
We're looking for an ERP Systems Administrator to become a key point of contact for ERP and business system support across the organisation.
You'll provide first-level support, investigate and troubleshoot system issues, work with business data, document processes and identify opportunities for system and process improvement.
You'll work closely with users, developers and the Innovation team on system maintenance, testing and ongoing improvements.
This is not a pure Helpdesk or pure Developer role. We're looking for someone who understands ERP and business systems, can troubleshoot and support users, and has some exposure to coding and system maintenance.
Key Responsibilities
- Provide first-level ERP and business systems support
- Investigate and troubleshoot system and data issues
- Support users and resolve issues where possible
- Analyse business data to identify problems and potential solutions
- Assist with system maintenance, testing and improvements
- Document business processes, system procedures and solutions
- Identify opportunities for process and system improvement
- Work with developers on more complex system issues
- Support system documentation and knowledge sharing
- Contribute to Innovation projects and initiatives
About You
You'll have:
- Hands-on ERP experience – essential
- 1–2 years’ experience in IT support, helpdesk, or application support.
- 1-2 years application support experience with Hands-on experience with ERP systems, Microsoft SQL Server.
- Basic coding experience and familiarity business systems with system maintenance.
- Strong problem-solving skills, attention to detail, and a proactive approach.
- Excellent communication skills and ability to work collaboratively.
- Experience supporting ERP, applications or business systems
- An understanding of how business systems support business operations
- Basic coding experience and exposure to system maintenance
- Strong troubleshooting and problem-solving skills
- Ability to investigate issues rather than simply escalate them
- Strong attention to detail and a proactive approach
- Excellent communication skills and the ability to work with technical and non-technical users
- Ability to work collaboratively with developers and wider business teams
- Exposure to SQL or data analysis is highly regarded, but not essential.
A background in IT, Computer Science, Business Systems or a related discipline would be beneficial.
We are not looking for someone whose experience is limited to general Helpdesk or desktop support. You should have genuine exposure to ERP, business applications or systems.
This is also not a pure development role — advanced coding is not required.
Desirable – But Not Essential
The following experience would be highly regarded, but is not essential:
- Epicor ERP or another major ERP platform
- ERP implementations, upgrades, migrations or major system changes
- BI, reporting or data analytics
- CRM systems such as Salesforce or SugarCRM
- Additional coding or development experience
- Documenting procedures
- ERP integrations, APIs or system interfaces
Don't have Epicor experience? That's absolutely fine. Strong ERP and business systems experience across another relevant ERP platform is highly valued.
Why Join General Australia?
General Australia's Innovation team uses technology to improve processes, support the business and create better ways of working.
This is an opportunity to develop your experience across ERP, business systems, application support, data and technology, while working closely with users and developers to solve problems and drive improvements.
If you enjoy solving problems, improving processes, working with business systems and understanding how technology supports a business, we'd love to hear from you.
Apply Now!