Staff Software Engineer
Genesys · Budapest Flexible, Hungary
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Summary
We are seeking a Staff Software Engineer to join the Digital Messaging Platform team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels.
In this role, you will help lead the technical direction of scalable, secure, and reliable messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver complex systems independently, influence architectural direction, and help raise engineering standards across the team.
Responsibilities / Job Duties
- Lead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture.
- Own and influence architectural decisions for highly available, fault-tolerant, and secure messaging systems.
- Design and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling.
- Build and maintain integrations with digital messaging channels and social platforms such as Meta, X, WhatsApp, LINE, SMS, and other third-party providers.
- Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.
- Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.
- Contribute to technical design reviews, code reviews, and engineering best practices.
- Mentor engineers and help raise the technical quality of the team.
- Write and maintain automated tests across unit, integration, and end-to-end test layers.
- Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.
Minimum Requirements
- 8+ years of relevant software engineering experience, with strong hands-on experience in Java.
- Experience designing, building, and operating distributed systems or microservice-based architectures.
- Proven track record of delivering fault-tolerant, highly available production systems.
- Experience owning complex technical work independently from design through production operation.
- Proficiency with REST APIs and service-to-service integration patterns.
- Experience with automated testing, including unit, integration, and end-to-end testing.
- Familiarity with cloud infrastructure, preferably AWS.
- Strong problem-solving skills and ability to reason through complex technical trade-offs.
- Excellent written and verbal communication skills.
- Experience working effectively with distributed teams.
- Self-motivated, collaborative, and comfortable operating with ambiguity.
Desired Skills & Experience
- Experience building or operating digital messaging, email, SMS, or social channel integrations.
- Experience with Meta, X, WhatsApp, LINE, or other third-party messaging platforms.
- Hands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, Lambda, ECS, or related technologies.
- Experience with asynchronous message processing and event-driven architectures.
- Experience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management.
- Knowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices.
- Familiarity with GDPR, CAN-SPAM, or related regulatory considerations.
- Experience with monitoring, observability, alerting, and incident management tools.
- Experience with TypeScript or other modern backend/frontend development languages.
- Understanding of networking concepts such as TCP/IP, DNS, load balancing, subnets, and network ACLs.
- Experience with Git and modern software delivery practices.
Work Environment
- Fast-paced, agile development environment.
- Remote-friendly team with distributed collaboration across regions and time zones.
- Regular participation in code reviews, technical discussions, and design reviews.
- Strong focus on operational excellence, continuous learning, and continuous improvement.
- Adherence to the Genesys Code of Business Conduct and Ethics.
Benefits
- Stability of a multinational company and the flexibility/speed of a startup company.
- The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.
- Keep you in the loop: Complete support and transparency from our global/local leaders.
- An A-team: Talented and experienced professionals you can grow professionally with.
- An open & inclusive community.
- Career development: We will support your professional growth because your goals are important to us.
- Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based.
- Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.
- Cafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.
- And a fabulous new HQ from near Nyugati Railway Station at Budapest.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may submit a request using the Create Request task in Workday. Here is a link to the guide: https://www.myworkday.com/genesys/learning/course/be64cd26b4091001993ead8a13ec0001?record=be64cd26b40910019ab3b070f9110000&type=9882927d138b100019b928e75843018d
If you have any questions, email HR@genesys.com, and someone will assist you.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Working at Genesys
- AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
- A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
- Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
- Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
- Recognized globally – Genesys is Great Place to W