Complaints Data Analyst
Canopius · Manchester, United Kingdom · hybrid
The Role:To support the Complaints Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work.
Responsibilities will include:- Generation of analysis and reports which drive business decisions in regards to Complaint handling.
- Work with relevant areas of the business to understand and resolve data source and quality challenges.
- Deliver improvements such as automation, to our current process to improve workflow and data quality
- Create dashboards to provide insight to internal stakeholders re Complaints performance .
- Complete Fair Value Assessments to ensure our products have the relevant Complaints information available
- Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns
- Contribute to process improvement initiatives to enhance complaints performance
Skills:- Advanced Microsoft Excel skills, including formulas and functions
- Excellent working knowledge of XLOOKUP/VLOOKUP, INDEX/MATCH, SUMIFS, COUNTIFS, IF/IFS and nested formulas
- Knowledge of Power Query for importing, combining, cleansing and transforming data
- Ability to automate repetitive reporting processes, ideally using macros/VBA where appropriate
- Excellent analytical and problem-solving skills
- Good communication skills and ability to work independently
- Some understanding and experience of the Insurance market would be beneficial
- Experience using Power BI is desirable but not essential