Service Desk Technician
Crytek · Frankfurt · onsite
What you'll do:
- Provide Tier 1 & 2 technical support for employees across the studio, resolving hardware, software, access, and tool issues.
- Manage incidents and service requests through the Service Desk, ensuring SLA and studio expectations are met.
- Escalate complex issues to infrastructure teams or development teams where required.
- Deploy, configure, maintain, and troubleshoot Windows workstations, endpoint devices, and applications.
- Administer user accounts, permissions, Microsoft 365 services, and hybrid working technology.
- Support endpoint security and contribute to maintaining a secure IT environment.
- Manage hardware and software assets through inventory tracking & documentation.
- Support joiner, mover, and leaver processes, including onboarding and offboarding.
- Create and maintain technical documentation and knowledge base articles.
What you’ll bring:
- Experience working on a Service Desk or IT Support environment using ITSM platforms and working to agreed SLAs.
- Excellent customer service, communication, problem-solving, and organizational skills.
- Strong troubleshooting experience across desktop and laptop hardware, Windows. operating systems, business applications, and endpoint devices.
- Experience building, deploying, upgrading, repairing, and supporting IT hardware.
- Experience supporting Microsoft technologies including Windows 10/11, Microsoft 365, Entra ID, Exchange Online, and Teams.
- Experience administering user accounts, permissions, access, and hybrid technology.
- Familiarity with endpoint security solutions and security best practices.
- Ability to prioritize workload, manage multiple tasks, and take ownership.
- Willingness to relocate to Frankfurt am Main, Germany.
Nice to have:
- Experience supporting macOS and Linux systems.
- Experience in game development.
- Familiarity with Perforce, Git, Visual Studio, or similar development tools.
- Understanding of networking, virtualization, server infrastructure, and hybrid cloud environments.
- Experience with asset management and hardware systems.
- ITIL Foundation or equivalent service management experience.