Residence Manager
Ef · Brighton, East Sussex, United Kingdom · onsite
EF (Education First) Brighton International Language Campus is looking for a Residence Manager.
Are you ready to elevate your career while immersing yourself in a truly global organization? EF Brighton invites you to take the reins as a Residence Manager, overseeing all aspects of student residential accommodation, ensuring our international students have a welcoming home during their studies abroad
Position Details:
- Full-time
- 11th January - 31st August 2027
- 5 days per week
If you’re passionate about leadership, customer service and creating a welcoming environment for international students, we’d love to hear from you!
Careers at EF | Open the world with us
At EF, we believe the world is better when people strive to understand one another. With 600+ schools and offices in 50 countries, we offer immersive programs in language, travel, cultural exchange, and academics, turning dreams into global opportunities. Join us in our shared mission of opening the world through education.
Working at EF
Career Progression at EF
Your Role
In this role, you’ll lead a dedicated team responsible for ensuring our international students have a welcoming, safe and comfortable home from home environment. You’ll allocate students to suitable accommodations, maintain the high standards of each residence, and support your team in addressing any student inquiries or concerns.
This is the perfect role for anyone who is passionate about customer service, student welfare and international environments. With opportunities for career growth in a globally recognized organization, this is an exciting opportunity to make a real impact in the student experience.
Responsibilities
- Allocating accommodation
- Working with the Facilities team to ensure EF residences are well maintained, safe and welcoming
- Recruiting, training & managing a team of staff
- Financial management including following budgets and optimising occupancy
- Management of external services & liaison with suppliers such as cleaning, security, laundry & equipment companies
- Efficient administration of all aspects of residential accommodation
- Managing student enquiries and issues
- Communicating effectively with sales colleagues
- Confirming bookings and changes to bookings within our Gold Standards
- Emergency phone duties on rota
- To ensure the highest level of customer service and satisfaction
- To support students in their daily life and enable them to achieve the best experience
- To produce the Residence Handbook and ensure that it is kept up to date
Requirements
- A flexible approach to hours of work undertaken is essential
- Experience of managing or leading a team desirable
- Experience in residence or hotel management or similar role desirable
- Highly motivated, energetic, positive
- Innovative and creative, with a desire to deliver an exceptional service
- Customer service orientated, friendly & approachable manner
- Able to remain calm under pressure & to diffuse potentially difficult situations
- Sensitive to needs of international students living away from home
- Excellent communicator with students, colleagues, and external clients
- Attention to detail, organized & thorough
- Right to work in the UK
- Clear DBS check and two references
- Right to work in the UK at commencement of employment
- Clean DBS check and two references required
Why you’ll enjoy working with EF
- Work in a vibrant, multicultural environment that celebrates innovation, collaboration, and academic excellence
- Exposure to international business operations
- Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition
- Global career opportunities
- Regular social events
- Employee Assistance Program
- Access to EF Hello language learning
- Life insurance
- Professional development sessions for managers
- Residences moments away from Brighton beach
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EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, identity, parental status, experience, and everything else that makes you unique. #LI-PB1