IT Analyst
people2people · Sydney NSW · onsite
Salary: $75,000 – $84,000 per year
About the role
Working as part of a collaborative national technology team, you will provide frontline and onsite support for a broad range of hardware, software, mobile devices, audio visual systems and collaboration technologies. You will act as a key point of contact for staff, taking ownership of technical issues from initial request through to resolution while maintaining a high level of customer service and professionalism.
Key responsibilities
- Provide Level 1 and Level 2 desktop support across hardware, software and mobile technologies
- Install, configure and maintain laptops, workstations, peripherals and business applications
- Troubleshoot and resolve technical issues relating to Microsoft Windows and Microsoft Office environments
- Support video conferencing, audio visual systems and online meeting platforms
- Manage incidents, service requests and escalations through the IT service management framework
- Perform preventative maintenance and system checks across end-user technology
- Participate in technology improvement initiatives and project work
- Maintain accurate documentation of incidents, resolutions and troubleshooting activities
- Analyse recurring issues and recommend preventative solutions
- Deliver outstanding customer service and build strong relationships with internal stakeholders
About you
- Previous experience in a Desktop Support, IT Support Analyst or Service Desk role
- Strong knowledge of Microsoft Windows operating systems
- Demonstrated experience supporting Microsoft Office applications
- Solid understanding of workstation, laptop and peripheral hardware
- Experience working within a Service Desk environment and managing SLAs
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to engage confidently with stakeholders at all levels
- Exposure to audio visual, video conferencing and collaboration technologies
- Relevant IT qualifications or certifications (Microsoft certifications highly regarded)
- A proactive, customer-focused approach with the ability to work both independently and within a team
Benefits
- 12-month contract with a leading global firm
- Supportive and collaborative team culture
- Exposure to modern technologies and enterprise-scale environments
- Attractive salary package
- CBD location with excellent transport access
- Wellbeing initiatives and additional employee benefits
- Opportunity to work within a highly respected professional services environment