Account Service Dispatcher I
EMSAR · OH Wilmington Office, Wilmington, Ohio, United States
We are looking for an Account Service Dispatcher who is passionate about our core mission – to customize and deliver the best and highest quality solutions to our customers. This role will support the company's mission, vision, and values.
This position is an entry-level, talented and competitive Account Service Dispatcher that thrives in an evolving, exciting environment. The successful associate will have an interest in accuracy, be a conscious communicator and have an appetite for learning, listening and questioning.
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Work order creation, dispatching and entry level closure processes for designated client(s).
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Exercises entry-level judgement and analytical skills to identify, investigate and escalate findings.
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Dispatch work orders as requested.
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As needed, assists in mapping coordinates for efficient travel
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Assist with incoming calls.
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As needed, enter service data into Client CRM system
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Performs additional duties as needed and/or assigned by supervisor/manager
DISCUSSION OF PERSONAL CHARACTERISTICS AND “FIT”
The Account Service Dispatcher I will be an integral member of the team but also must be willing and able to take direction and have a desire to learn. The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.
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Analytical - The individual synthesizes complex or diverse information
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Problem Solving - The individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully
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Oral communication-the individual speaks clearly and persuasively in positive or negative situations in telephone environment.
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Ability to handle disconnected data and requests in a changing and dynamic atmosphere
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Computer Skills-Competent knowledge of Excel, Word, E-mail, web access, and learn various programs quickly. (ex. SalesForce/ServiceMax and Dynamics/FieldOne upon receipt of PO Follow Scripts (Call Center and L1 Support) and SOPs e.g. WO review and client submission)
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Quality Management - The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
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Judgment - The individual displays ability to make entry-level decisions, seeking guidance for more complex decisions, as applicable
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Attention to Detail - Job requires being careful about detail and thorough in completing work tasks.
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Initiative - Job requires a willingness to take on responsibilities and challenges
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Planning/Organizing - The individual adheres to priorities an work activities, using time efficiently
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Safety and Security - The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
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Teamwork - Ability to work in a collaborative style
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Organizational Skills - Ability to work under tight deadlines and handle multiple, detailed oriented tasks
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Understanding of customer requirements and ability to assist with the coordination/interface with cross-functional teams
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Comfort working in a fast-paced environment with dynamic priorities
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Comply with all company policies and procedures and adhere to company standards
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Comfortable working under pressure and on deadlines.
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Ability to follow detailed, defined procedures
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Able to work in a fast-paced environment and respond to last minute changes